RETENTION OUTREACH WORKER - CORE

Cook County, IL•Chicago, IL

35d

About The Position

The Retention Outreach Worker helps promote and implement the strategic goals and objectives of Cook County Health (CCH) throughout the different communities of Cook County. They assist by fostering an environment in which community partnership objectives are viewed as a high business priority affecting the reputation and success of CCH. The Community Outreach Workers will conduct outreach to patients who are HIV positive and meet individuals on the Stroger Hospital Campus, and other Cook County Health (CCH) facilities to assist with initial engagement in care. The Retention Outreach Worker will develop relationship with patients who will receive or re-engaged in HIV primary care at a Cook County Health HIV Integrated Program (CCHIP) site and will assist patients in follow-up and execution of case management and medical treatment plans, address barriers to care, assist with obtaining public benefits, entitlements and conduct home visits. The Retention Outreach Worker will exemplify the CCH, CCHIP and Institute mission, vision and values and act in accordance with policies and procedures. This is a grant-funded position. The Grant 2025 CCH Ryan White Title IV-PT D grant will expire on July 31, 2026, with the potential to be renewed.

Requirements

High School Diploma or GED is required (must provide copy at the time of interview)
One (1) year of direct service experience working in the field of HIV service provision is required
Experience working in a hospital or out-patient setting is required
Must be able to travel to work sites throughout Cook County and community events is required
Must be able to work flexible hours including evenings and weekends is required
Proficient in Microsoft Office Suites (Word, Excel, Access) is required

Nice To Haves

Experience working with clients with multiple needs and comfortable working with high volumes of clients in a fast-paced environment is preferred
Bilingual is preferred

Responsibilities

Initiates immediate contact with patients in need of care coordination services meet on the Stroger Hospital campus and other CCH facilities to establish rapport and to assist with linkage to care to CCHIP Sites
Develops and maintains a positive working relationship with government officials and community leaders in Cook County.
Establishes and maintains a positive working relationship with the aforementioned parties.
Reminds patients of appointments and assists with addressing barriers to care such as transportation, childcare, etc.
Accompanies patients through their first visit to CCHIP site to orient them to each site's services and how to access them
Develops and maintains an integrated contact database consisting of all our community, religious, business, and governmental partners to best achieve communication and programmatic strategies.
Recommends and implements community events relevant to CountyCare's goals and strategic objectives of expanding our membership.
Distributes literature at community meetings to promote healthy lifestyles and wellness programs and makes presentations at such events.
Organizes health fairs and other community events to promote CountyCare programs throughout the surrounding community. Represents CountyCare at all events and activities.
Assists in managing advisory council and member engagement meetings for the health plan.
Helps highlight issues that need attention performs appropriate follow-up to ensure that these items are corrected.
Remains current with insurance coverage news to support presentation topics of discussion.
Prepares monthly reports on outreach activities.
Attends all CCH, CCHIP and Hektoen mandatory training and meetings and adhere to specific Policies and Procedures.
Communicates with the multidisciplinary care team at CCHIP sites and other CCH about individual client's needs and concerns.
Prepares written communication, correspondence and report as required.
Establishes strong relationships to help advance CountyCare in the community.
Performs other duties as assigned.