Retention and Customer Service Representative

ADT Security Services-posted 4 months ago
$18 - $21/Yr
Full-time • Entry Level
Remote • Wichita, KS
Administrative and Support Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business. The Retention Specialist's number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully onsite at our Wichita, KS location during training then will be fully remote once graduated from training.

  • Work in a dynamic, collaborative environment, working closely with customers and coworkers.
  • Utilize customer service and sales experience daily.
  • Save the business by re-selling customers on the value of ADT.
  • Persuade and upsell customers while reducing frustration and displeasure.
  • Handle back-to-back calls with care, empathy, and professionalism.
  • Use attention to detail to uncover issues and concerns.
  • Leverage exceptional de-escalation skills on difficult escalated calls.
  • Retain long-term business for ADT through customer service commitments.
  • Provide the right solution to save the customer.
  • Use proven problem-solving skills to identify the cause of cancellation requests.
  • Negotiate solutions with customers to retain their business.
  • Maintain knowledge of ADT policies, products, services, and systems.
  • Attendance adherence is critical to success.
  • Private, undisturbed place to work from home.
  • High-speed internet with specific requirements.
  • 2+ years in a sales role focused on customer retention.
  • 2+ years of Call Center Customer Service/Sales Experience.
  • High school diploma, GED, college degree or some college experience.
  • Experience in interpreting contracts and communicating terms.
  • Ability to perform quick calculations.
  • Active listening and negotiation skills.
  • Paid Training.
  • Full benefits on the 1st of the month after 31 days of employment.
  • Energetic and engaging work environments.
  • Medical, Dental, Vision, 401(k) with employer matching.
  • Paid vacation time.
  • Tuition reimbursement.
  • Employee referral bonuses.
  • A culture of coaching, development, and career growth opportunities.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Retention Specialist Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service