Retention and Customer Service Representative
ADT Security Services•Irving, TX
432d•$37,440 - $43,680•Remote
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About The Position
The Retention and Customer Service Representative role at ADT is focused on retaining customers who wish to cancel their services. This position involves handling a high volume of incoming calls, providing exceptional customer service, and utilizing sales skills to persuade customers to stay with the company. The role requires a strong emphasis on problem-solving, empathy, and effective communication to ensure customer satisfaction and loyalty. The position includes an initial training period in Irving, TX, and aims to create a supportive and growth-oriented work environment.
