Dog Academy Remote Retention Agent

US Service Animals • Mandeville, LA

10d • $14 - $16 • Remote

About The Position

Are you someone with exceptional client relationship skills? Dog Academy is looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success.
Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.

Requirements

• Proven track record in customer retention or refund prevention
• Strong negotiation and problem-solving abilities
• Excellence in identifying and addressing client concerns before they lead to cancellations
• Have a genuine love for animals
• Strong communication skills and a solution-focused attitude
• Ability to manage tasks like scheduling and case management

Responsibilities

• Develop and implement retention strategies to reduce cancellation rates
• Handle cancelation requests and create customized solutions to retain clients
• Conduct save calls and retention outreach
• Monitor client engagement and identify at-risk accounts
• Strong communication skills and a solution-focused attitude
• Ability to manage tasks like scheduling and case management
• Match clients with trainers based on needs and availability
• Manage schedules for virtual and in-person sessions
• Provide customer support through calls, emails, and live chats
• Assist trainers with administrative tasks and problem-solving

Benefits

• Full-time benefits
• retention bonuses
• Positive, supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees