Retauant/Retail Manager

Margaritaville Key West•Key West, FL

About The Position

Job Overview: Responsible for the operation of the merchandise department and maintaining the the day-to day operations of the venue. Ensures the department achieves revenue plans while delivering optimal guest experience by supervising the hourly staff and performing the following duties: Position Description: • Manages and maintains all facets of the daily operation of the merchandise location to meet revenue plan. • Fully functional in all processes and positions within the retail and restaurant. • Responsible for leading front-of-house restaurant and retail operations. • Ensures that all productivity and quality standards are maintained. • Notifies buyers of low inventory and recommends new inventory. • Responsible for nightly cash outs and closing duties of staff members and walk through of venue. • Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition. • Implement inventory controls to manage retail shrinkage and swelling. • Conducts proper ordering procedures to maintain appropriate par levels of all merchandise related products. • Motivates staff members and ensures they are focused on service that exceeds guest expectations and upholds brand values. • Provides Staff Members with sales goals tied to revenue plan. • Consistently maintains the merchandise and visual plan. • Maintains venue to standards including stocking, cleaning, folding, etc. • Conducts meetings with staff at regular intervals. • Responsible for ensuring overall guest and Staff Member satisfaction. • Responsible for labor control and assigning duties to Staff Members. • Accountable for the development, coaching, performance appraisals, and mentoring of Staff Members. • Ensures accurate completion of Staff Member schedules in accordance with forecasted business volume. • Anticipates and recommends employment needs. • Assists management in training new Staff Members. • Prepare and perform all aspects of quarterly inventories. • Establishes and maintains procedures to safeguard merchandise. • Performs other duties and tasks as assigned or determined by Department Heads and moves with a sense of urgency. • Adheres to responsible alcohol service established by company policy. • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents. • Adheres to all company policies and procedures as established in the Staff Member Handbook.

Requirements

Minimum of three years Retail Sales and/or Restaurant Operations experience required
One to two years supervisory experience; or equivalent combination of education and experience
Excellent written and verbal communication skills
Ability to interact professionally with other departments and outside contacts
Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
Excellent judgment and decision making abilities
Basic computer skills, Word, Excel, and Outlook
High school degree or GED required

Nice To Haves

Associates or Bachelor’s degree from college or university preferred in retail management or business

Responsibilities

Manages and maintains all facets of the daily operation of the merchandise location to meet revenue plan.
Fully functional in all processes and positions within the retail and restaurant.
Responsible for leading front-of-house restaurant and retail operations.
Ensures that all productivity and quality standards are maintained.
Notifies buyers of low inventory and recommends new inventory.
Responsible for nightly cash outs and closing duties of staff members and walk through of venue.
Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
Implement inventory controls to manage retail shrinkage and swelling.
Conducts proper ordering procedures to maintain appropriate par levels of all merchandise related products.
Motivates staff members and ensures they are focused on service that exceeds guest expectations and upholds brand values.
Provides Staff Members with sales goals tied to revenue plan.
Consistently maintains the merchandise and visual plan.
Maintains venue to standards including stocking, cleaning, folding, etc.
Conducts meetings with staff at regular intervals.
Responsible for ensuring overall guest and Staff Member satisfaction.
Responsible for labor control and assigning duties to Staff Members.
Accountable for the development, coaching, performance appraisals, and mentoring of Staff Members.
Ensures accurate completion of Staff Member schedules in accordance with forecasted business volume.
Anticipates and recommends employment needs.
Assists management in training new Staff Members.
Prepare and perform all aspects of quarterly inventories.
Establishes and maintains procedures to safeguard merchandise.
Performs other duties and tasks as assigned or determined by Department Heads and moves with a sense of urgency.
Adheres to responsible alcohol service established by company policy.
Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents.
Adheres to all company policies and procedures as established in the Staff Member Handbook.