Retailer

Zinc Cafe & Bar - Laguna Beach•Laguna Beach, CA

18h

About The Position

Our Retailers are brand ambassadors who genuinely love our food, our brand and are customer obsessed! They pay attention to our guests, to their role, to detail and to our product quality. They are happy to see you and happier to serve you! Our Retailers bring a smile to your face because we believe the world needs more moments of joy. If you are someone who loves connecting through great food and making meaningful connections, we are looking for you to join our growing team! KNOWLEDGE AND RESPONSIBILITIES Responsible for providing excellent customer service to all guests, while adhering to Zinc’s high standard of excellence. This includes guests that call in to place orders, stop by and grab something to go, or sit in with us to dine. Pays attention to guests and greeting them by making eye contact, smiling and spreading joy, while creating excitement about our brand. Positivity and friendliness are non-negotiables. Assists guests with any inquiries; able to educate them on menu items and any special promotions. Handles any guest situations with kindness and empathy, while adhering to company policy and practice is key. Uses sound judgment regarding when to escalate guest issues to a manager for resolution. Has a solid knowledge and understanding of our menu, including all food products and drink selections, to be able to educate our guests and promote upselling of our offerings. Responsible for operating our POS system (Toast) and performing tasks such as cash handling and credit card processing with attention to accuracy. Knowledgeable about how to suggestively sell to enhance the guest experience and drive sales. Responsible for checking the quality of all the products on display. Ensure the merchandising and presentation of the rotation of displays for all pastries and desserts are in alignment with company direction, which includes refilling and organizing all pasties and beverages on display. Responsible for the preparation of all drinks for retail and dining room, including batches for the retail counter. Cleanliness is everyone’s focus! Responsible for keeping all areas of the store clean during and post operating business hours. Complete all opening, mid and closing procedures as well as daily checklist and as needed work assignments. Works consistently with a high sense of urgency, honesty, integrity, and as efficiently as possible. Working specific stations, as needed: Barista – As a part of our mission, the barista plays a crucial role in creating expertly crafted brewed goods for our guests, of the highest quality. POS – Directly interacting with our guests, creating a warm and welcoming experience. Additional focal points of this station are packaging pastries to standard, suggesting made to order beverages, taking togo orders and inviting guests to return. Greeter – Where applicable, the greeter is responsible for offering a warm welcome to our guests and directing them to the appropriate area. Merchandiser – The merchandiser is a master at work, reinforcing the delectable charm of the bakery display. The merchandiser continually focuses on re-stocking products, ensuring the displays are aesthetically pleasing and bountiful! Pick-Up Specialist – The specialist focuses on spreading joy to our guests by ensuring all pickup and delivery orders are prepared, packaged, and fulfilled in a timely manner Completing other duties as assigned

Requirements

At least 1-2 years of Retail, Customer Service and food handling experience.
High School Diploma/GED or Some College preferred.
Ability to work weekends and holidays.
Positive and passionate attitude!
High sense of integrity and ownership.
Basic math skills (add, subtract, multiply, divide).
Able to lift up to 25 lbs.
Time management, ability to prioritize and follow direction.
Adherence to food safety guidelines.
Understand the importance of cash handling and accuracy of transactions.
Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
High emotional intelligence with the ability to work with diverse teams by being highly empathetic, intuitive, self-motivated and driven.
Being a team player who fosters a collaborative and engaged environment.
Being a Brand Ambassador, with an excellent knowledge of and commitment to Zinc Cafe’s Mission, Vision, Brand Values and Culture.
Ability to communicate in English to effectively interact with customers and ensure compliance with food safety

Responsibilities

Responsible for providing excellent customer service to all guests, while adhering to Zinc’s high standard of excellence. This includes guests that call in to place orders, stop by and grab something to go, or sit in with us to dine.
Pays attention to guests and greeting them by making eye contact, smiling and spreading joy, while creating excitement about our brand. Positivity and friendliness are non-negotiables.
Assists guests with any inquiries; able to educate them on menu items and any special promotions.
Handles any guest situations with kindness and empathy, while adhering to company policy and practice is key.
Uses sound judgment regarding when to escalate guest issues to a manager for resolution.
Has a solid knowledge and understanding of our menu, including all food products and drink selections, to be able to educate our guests and promote upselling of our offerings.
Responsible for operating our POS system (Toast) and performing tasks such as cash handling and credit card processing with attention to accuracy.
Knowledgeable about how to suggestively sell to enhance the guest experience and drive sales.
Responsible for checking the quality of all the products on display.
Ensure the merchandising and presentation of the rotation of displays for all pastries and desserts are in alignment with company direction, which includes refilling and organizing all pasties and beverages on display.
Responsible for the preparation of all drinks for retail and dining room, including batches for the retail counter.
Cleanliness is everyone’s focus! Responsible for keeping all areas of the store clean during and post operating business hours.
Complete all opening, mid and closing procedures as well as daily checklist and as needed work assignments.
Works consistently with a high sense of urgency, honesty, integrity, and as efficiently as possible.
Working specific stations, as needed
Completing other duties as assigned