Retail Workforce Management Specialist

Dollar Tree • Chesapeake, VA

10d • Onsite

About The Position

The Retail Workforce Management Specialist supports the planning, analysis, and system administration activities that help optimize labor deployment across the retail organization. Reporting to the WFM System & Labor Standards Manager, this role assists with maintaining workforce management systems, validating labor standards, and generating labor performance insights. The WFM Specialist helps ensure schedules align with customer demand, business goals, and compliance requirements to drive operational efficiency.

Requirements

• Bachelor’s degree in Business, Operations, Industrial Engineering, or related field preferred (or equivalent experience).
• 1–3 years of experience in workforce management, labor analytics, or retail operations support.
• Familiarity with WFM platforms (Legion, Kronos/UKG, Reflexis, or similar).
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent communication and organizational skills; ability to work collaboratively across departments.

Nice To Haves

• Proficiency in Excel and comfort working with reporting tools (e.g., Power BI, Tableau) a plus.

Responsibilities

• Workforce Management System Support Assist in maintaining and updating the WFM platform (e.g., Legion, Kronos, UKG, Reflexis) to support accurate scheduling, forecasting, and timekeeping.
• Partner with IT and HR teams to monitor integrations with payroll and POS systems.
• Support system testing, upgrades, and rollout of new features or configuration changes.
• Provide day-to-day user support and assist in developing training resources for field and store leaders.
• Labor Standards & Modeling Support Help collect and organize data used to validate labor standards and staffing models.
• Conduct time studies or data reviews to identify process improvement opportunities.
• Support the creation of workload models that align labor needs with sales forecasts and service expectations.
• Maintain documentation of process standards and assumptions for transparency and consistency.
• Reporting & Analysis Generate recurring reports and dashboards on scheduling accuracy, productivity, and labor performance.
• Identify data inconsistencies or trends and escalate findings to the WFM Manager.
• Partner with analytics and finance teams to ensure alignment between forecasted and actual labor results.
• Collaboration & Communication Work cross-functionally with Store Operations, Finance, HR, and IT to support labor planning initiatives.
• Assist with testing, documentation, and rollout of new WFM features or labor model updates.
• Communicate clearly and effectively with both technical and non-technical partners.

Benefits

• Here, you’ll have the opportunity to connect with people every day — creating memorable experiences for our customers while also building a career that can take you anywhere.
• Join our team and see where your journey can take you.
• We're invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees