Retail Training Specialist (Baton Rouge, LA)

Goodwill Industries Of Southeastern Louisiana•Baton Rouge, LA

About The Position

The Retail Training Specialist will help shape our company’s growth through targeted training and development programs. The training specialist will execute orientation programs for retail teams; conduct onboarding training sessions for new hires; coordinate and conduct certification training; and serve as a consultant for team members. The ideal candidate has over three years of experience in the retail industry, excellent communication skills, and the ability to motivate team members.

Requirements

High School Diploma or equivalent required.
3+ years of experience in retail industry is required. 6 months of experience at Goodwill required.
Availability to travel to retail locations throughout the organization’s territory.
Must provide own transportation.
Must be able to clear DMV check.
Must possess valid operator’s license and maintain current vehicle registration and liability insurance.

Nice To Haves

Work experience as a retail trainer, sales trainer, or similar role is preferred.
Proficiency with e-learning platforms and Learning Management Systems (LMS) preferred.

Responsibilities

Conduct assessments and collaborate with district managers and training managers to identify skill gaps, growth opportunities, and areas for improvement for store employees.
Assist in creating and updating training content that aligns with organizational goals, emphasizing areas like change management and retail training.
Deliver orientation and in-store training to retail associates and leads.
Provide support for organizational changes by working directly with training managers to develop training initiatives that minimize resistance and enhance knowledge.
Drive engagement and participation in training programs by promoting a positive learning environment and cultivating a growth-oriented culture.
Evaluate training effectiveness through developed metrics and report on outcomes; assist in refining programs based on feedback and results.
Offer one-on-one and group coaching to assist individuals and/or teams to develop their skills, provide excellent customer service, and represent the organization in the best possible way.
Partner with HR, managers, and senior leaders to ensure training programs meet the evolving needs of the organization.
Create an interactive training environment, maintain structure in training workshops, challenge participants to improve their skills while assisting them to develop self-confidence and self-reliance within a supportive environment.
Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Maintain documentation of attendance records and provide participation information to store and/or district managers as applicable.
Complete other tasks as assigned or needed.
Assess each program participant’s potential to perform a job by conducting a job analysis, task analysis and job site modification needs.
Perform other duties as assigned.