Retail Training Specialist - Yellowstone National Park

Xanterra Parks & Resorts•Yellowstone National Park, WY

42d•$21•Onsite

About The Position

Live. Work. Explore. as a part of our Retail team in Yellowstone National Park! Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories! Job Summary: This role involves managing onboarding and universal training for new employees at Yellowstone, promoting the Legendary Hospitality Mission Statement. Key responsibilities include facilitating management classes, enhancing guest service training, and maintaining positive relationships with department managers. The position also requires tracking training metrics and ensuring accurate training records. The Details:Position Type: SeasonalSeason Dates: Late March 2026 to Mid September 2026 Pay: $21.00/hourlySchedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays) Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Life in Yellowstone: Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included No Wyoming state taxes deducted from your paycheck A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits: Employee Assistance Program Wellness Program Learning and Development Program Perks: Free Yellowstone & Grand Teton National Park pass Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more) Access to discounted services at Yellowstone Medical Clinics operated by STGi. Employee discounts at local gateway communities Retail, Lodging and Travel Discounts $350 Referral Bonus Program The adventure of a lifetime!

Requirements

Ability to teach, motivate and develop line staff and managers in seasonal hospitality operations.
Project management skills and ability to drive program engagement.
Strong presentation skills and ability to think clearly under pressure and respond accordingly.
Ability to deal with all co-workers, guests and employees professionally with the goal of providing Legendary Hospitality to internal and external guests.
Ability to communicate positively and effectively both verbally and in writing.
Effective organizational skills.
Ability to work with little supervision.
Knowledge of Company policies and procedures helpful.
Must be able to stand for variable amounts of time, approximately 8 hours.
Must be able to walk for long periods of time.
Must be able to lift and carry a minimum of 20 pounds.

Responsibilities

Act as a key player in connecting employees with Yellowstone by managing the location universal training and onboarding process for all arriving staff and delivering a professional and enthusiastic welcome to Yellowstone, Xanterra, and their individual property. Incorporate Legendary Hospitality Mission Statement into training perspective.
Facilitate management classes as needed to ensure the smooth onboarding of employees to YNP management programs.
Drive exemplary guest service on property and perform all training and reporting duties related to line employee and supervisory guest service training.
Establish positive working relationships with department managers; helping to create and maintain a sense of partnership in providing the best possible employee and guest experiences by connecting employees with the goal, the park, and each other.
Regularly observe internal/external guest interactions to gauge employee engagement and adherence to Legendary Hospitality expectations.
Perform all administrative functions to ensure employee training, scheduling, attendance, pay, and certification records are timely and accurate.
Provide weekly metrics reports of learning transfer survey metrics and curriculum completion by employee to the to Senior Training Specialist.
Identify key indicators of learning transfer and track them throughout the season to identify areas of opportunity & success.
Escalate concerns and opportunities for improvement voiced by class participants to property HR and Operational managers.
Model Legendary Hospitality at all times when dealing with internal/external guests.
Assist with orientation and universal training at other properties as needed.
Update and track all learning activity in the LMS system.
Adhere to all company and departmental policies and procedures.
Continues to be an active learner.
Other duties as assigned.

Benefits

Employee Assistance Program
Wellness Program
Learning and Development Program
Free Yellowstone & Grand Teton National Park pass
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Employee discounts at local gateway communities
Retail, Lodging and Travel Discounts
$350 Referral Bonus Program
The adventure of a lifetime!