Retail Training Specialist

AmeriServ Financial Bank • Johnstown, PA

74d

About The Position

This position is responsible for performing a higher level of support duties to the Retail Operations Division while providing specialized training, coaching and the development and management of new and existing Retail Banking employees during their Probationary period in line with the Branch Operations Manual and overall strategic plan. Operational responsibilities involve performing and/or assisting with various activities related to administrative, operations, compliance, and customer service; and ensures compliance with state and federal laws and regulations.

Requirements

• A minimum of a high school education/GED, associate degree preferred.
• Three (3) or more years of administrative and sales experience.
• Demonstrated self-initiated project management skills.

Responsibilities

• Conduct Retail training to include but not limited to Platform, new and existing tellers, new accounts and system specific training. Develop, monitor and conduct product knowledge training.
• Always ensure that extreme confidentiality of all matters within the division are practiced.
• Assist Retail branch operations with internal auditors, inspections and compliance. Along with Retail Banking staff, review branch audits and identify possible training needs.
• Assist Retail branch operations along with RSM's in resolving operational problems to include the adoption of uniform operating procedures, over and short procedures and other procedures as assigned.
• Participate in meetings, conferences, and project team activities for increasing professional knowledge, conveying and/or gathering information required to perform required functions.
• On an annual basis, assist the Retail Operations Manager in conducting training needs assessments and make recommendations to the department regarding the need for identified training initiatives.
• Contribute to making the appropriate recommendations related to the Community Banking Taskforce along with daily staffing models to achieve optimum staffing levels for all branches.
• Act as liaison between Retail branch personnel and other departments in order to resolve operational problems and/or issues.
• Offer suggestions toward changes, additions and/or deletions of the Disaster Recovery, Pandemic Plan and Business Resumption testing for Retail banking and branches as needed. Additionally, aid in the annual review of escheat filing for safe deposit boxes.
• Continually keep up to date on all changes/ additions/ deletions regarding the teller operations policies and procedures for the Bank as well as assisting in the implementation/training of all branch personnel which may include updating the Branch Operations Manual and Bankway Best Practices Manual.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees