Retail Technical Support Specialist

Fareway Stores • Boone, IA

413d

About The Position

The Retail Technical Support Specialist is an entry-level role focused on providing high-quality technical support to retail store associates. This position involves one-on-one interactions through telephone, email, or chat, ensuring timely and professional assistance for a variety of technical issues. The role offers exposure to retail IT and business operations, requiring strong organizational skills and effective communication. Scheduling requires availability during nights and weekends, and the work is conducted from the Retail Support office in Boone, Iowa.

Requirements

• Excellent interpersonal skills to establish and maintain effective relationships with employees and business contacts.
• Strong written and oral communication skills, including listening skills.
• Basic computer skills with an emphasis on retail technology.
• Aptitude for providing superior customer care.
• Dependability, adaptability, and flexibility in work.
• Ability to diagnose and troubleshoot technical issues.
• High level of comfort speaking on the telephone.

Responsibilities

• Identifies, researches, and resolves routine technical problems for retail end users regarding basic computer, application, system, device, access, and hardware issues.
• Provides telephone support to ensure store associate questions are answered completely and professionally, with follow-up on open issues logged in the tracking system.
• Handles email and chat support, ensuring all assigned messages are addressed and logged appropriately.
• Strives to improve cognitive and technical skills necessary for the job, including technical competency with point of sale technology and associated hardware.
• Communicates feedback on support issues and resolutions to the department manager, and shares trends and solutions with the team and management.
• Maintains departmental productivity standards while ensuring accuracy in the tracking system.
• Performs other duties as assigned.

Benefits

• Health insurance
• 401k plan
• Paid time off
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed