Overnight Retail Team Member

Nouria•Worcester, MA

1d•Onsite

About The Position

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator, and car wash operator in New England. They operate 150+ company-operated convenience store locations and are ranked within the top 50 largest convenience store chains in the country. The company is committed to hiring quality people and taking good care of them so they will take good care of customers, providing a warm smile and courteous welcome. Sales Associates are responsible for the proper and efficient operation of the station during their shift, ensuring increased profitability and growth, and meeting customer needs. Employees are empowered to offer best-in-class service to all customers daily.

Requirements

Must be 18 years of age or older.
Read, understand, and write the English language at the eighth-grade level.
Perform arithmetic calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for a variety of products during vendor check-in.
Ability to validate Identification prior to selling tobacco and/or alcohol (as per required under regulations).
Ability to lift up to 30 pounds and carry cases of milk cartons, soft drinks, beer, and juice containers through proper lifting techniques.
Ability to remain calm and respond according to policies and procedures in any form of emergencies.
Ability to tolerate exposure to gasoline fumes and cleaning products.
Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store).
Ability to perform general housekeeping duties as needed.

Responsibilities

Work a flexible schedule as needed.
Communicate verbally and in writing with various management on store operations in a very quick timeline, especially any changes or items that may adversely affect the store’s operations.
Interact with customers in a friendly, professional manner.
Prepare a shift report at the end of the shift as per company guidelines.
Provide the best customer experience to every customer.
Greet every customer with a smile and sincere greeting.
Suggest possible purchases to the customers and promote specials.
Assume full responsibility for the execution of the customer service program at the site level.
Minimize the safety risks to employees, customers, and suppliers.
Assure all environmental and hazardous material regulations are strictly enforced.
Maintain safety and security of the store and document any accidents or incidents that occur.
Manage the maintenance of the customer environment inside and around the perimeter of the store.
Operate all assigned equipment safely and efficiently, supporting the implementation of the Safety and Health program.
Promptly report workplace accidents, injuries, incidents, or illnesses.
Complete the new employee safety orientation procedure.