Sandcastle - Retail Team Member

Herschend • Homestead, PA

1d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Sandcastle is the only waterpark in the Pittsburgh area and has been open for over 35 years. This world-class oasis along the banks of the Monongahela River offers scenic views and more fun than you can imagine. We are currently looking for a: Sandcastle - Retail Team Member Roles & Responsibilities: Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops. The outgoing and service-oriented Retail Team Member provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience. Roles & Responsibilities: Welcome and greet all guests with a smile as they enter retail locations Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products Maintain knowledge of current sales and promotions; promote these events to prospective guests Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling Resolve guest concerns in a courteous and prompt manner Operate all POS equipment accurately to finalize all purchases Ensure merchandise is well stocked, organized, and presentable for our guests Ensure the retail locations are clean and safe for our guests Refold or rehang clothing items as necessary Assist managers and supervisors with monitoring inventory control methods Process and return damaged merchandise in accordance with company policies Operate mobile retail carts, when applicable Rotate food and beverage products according to department standards and in compliance with health code regulations Safely and properly use a step ladder to reach higher shelving Remain vigilant for possible theft from guests or other employees Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc. Report maintenance or safety concerns to a supervisor or manager in a timely manner All other duties assigned by leadership

Requirements

• Must be at least 14 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

Nice To Haves

• Previous retail experience is helpful but not required
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

• Welcome and greet all guests with a smile as they enter retail locations
• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
• Maintain knowledge of current sales and promotions; promote these events to prospective guests
• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling
• Resolve guest concerns in a courteous and prompt manner
• Operate all POS equipment accurately to finalize all purchases
• Ensure merchandise is well stocked, organized, and presentable for our guests
• Ensure the retail locations are clean and safe for our guests
• Refold or rehang clothing items as necessary
• Assist managers and supervisors with monitoring inventory control methods
• Process and return damaged merchandise in accordance with company policies
• Operate mobile retail carts, when applicable
• Rotate food and beverage products according to department standards and in compliance with health code regulations
• Safely and properly use a step ladder to reach higher shelving
• Remain vigilant for possible theft from guests or other employees
• Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Sandcastle and other parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees