About the position
As a team member at Michaels, you will build customer relationships while creating memorable framing solutions for their art. Your role will involve helping customers shop our store and find what they're looking for, all while providing a safe, clean, and clutter-free environment. You will adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements, executing company policies and standards. Embracing and executing personal design, you will use Elevated ABC Deliver to build relationships with customers while delivering sales and production results. Completing framing orders with a high degree of quality and on time is essential, as is maintaining the ready-made frame department and other assigned areas. You will deliver friendly customer service, assist with omni-channel processes, and support shrink and safety programs. Your interactions with others should be accepting and respectful, promoting commitment to the organization's vision and values, and projecting a positive image as a role model for others.
Responsibilities
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
- Complete framing orders with a high degree of quality and on time.
- Maintain the ready-made frame department and other assigned areas including SISO and Directed Replenishment.
- Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
- Support shrink and safety programs.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations.
- Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
- Operate cash register and execute cash handling to standards.
- Acknowledge customers, help locate product and provide solutions.
Requirements
- Basic computer skills and basic measuring skills.
- Ability to operate the framing equipment and glass cutter.
Nice-to-haves
- Retail experience.
- Experience selling products and/or services to customers.
Benefits
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Generous employee discounts
