Retail Team Leader

Vera Bradley • Newark, DE

19h • Onsite

About The Position

In partnership with store leadership, the Retail Team Leader (also referred to as Key Holder) works alongside store associates, providing daily direction, communication, and training to execute daily action plans in accordance with Vera Bradley’s objectives and standards. This role is responsible for opening and closing the store, leading the team to reach sales goals, and ensuring an amazing shopping experience. The Team Leader acts as a Brand Ambassador, consistently modeling and upholding the Vera Bradley Core Values, and supports store operational duties including inventory, ordering, training, Fussy Matrix, e-mailing and calling Guests. They also serve as a liaison between store associates and store leadership to foster a collaborative work environment and maintain awareness of loss prevention.

Requirements

• High School graduate or equivalent strongly preferred
• Prior retail experience strongly preferred
• Prior management experience strongly preferred
• Dependable with open availability and flexible to work nights, weekends and holidays
• Strong desire and ability to serve customers and solve problems
• Ability to lead, motivate and promote a team environment
• Excellent interpersonal, written and verbal communication skills
• Detail oriented with the ability to manage multiple tasks simultaneously
• Must be polished, polite and professional
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
• Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment

Nice To Haves

• Experience in specialty retail strongly preferred
• Experience with retail POS system a plus

Responsibilities

• Set high standards and motivate the team to create The Experience
• Responsible for exceeding sales goals, building store traffic, converting Guests, interacting with the product, and promoting campaigns and contests to drive brand awareness and lasting customer relationships
• Act as a Brand Ambassador consistently modeling and upholding the Vera Bradley Core Values
• Assist leadership team with planning, implementing, and maintaining the visual merchandising brand standards
• Assist with store operational duties including inventory, ordering, training, Fussy Matrix, e-mailing and calling Guests, and opening closing
• Act a liaison between store associates and store leadership to create a fun and collaborative work environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink

Benefits

• Incentive eligible position, based on achievement of company and store metrics
• Opportunity to serve your community by taking advantage of volunteer paid time off
• Generous employee discount on Vera Bradley products
• Opportunities for leadership development, skill development and career advancement
• Holistic wellness program providing no cost access to a variety of financial, physical, and mental wellness experts
• DailyPay option for wage payment
• 401k with generous company match, immediate vesting (service and age requirement)
• Ancillary Benefits including pet insurance, cell phone discount, employee referral bonus and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees