RETAIL TEAM LEADER

Goodwill Southeast Georgia•Pooler, GA

17d

About The Position

As a Retail Team Leader for Goodwill, you will maximize sales in retail stores by performing associate duties and assisting in daily operations as assigned. Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

Requirements

High school diploma or GED, or relevant experience providing necessary knowledge and skills.
Proficiency in sales associate duties for at least 60 working days.
Knowledge of and adherence to company policies and procedures.
Ability to relate to individuals from diverse socioeconomic backgrounds.
Validdriver’s license, insurance, and reliable transportation.
Compliance with security clearances and drug screening requirements.
Effective written and verbal communication skills.
Professional demeanor and appearance.
Willingness to travel asrequested.
Flexibility to work nights and weekends.
Ability to lift and carry up to 20 pounds routinely.
Ability to stand for extended periods.
Ability to work an eight-hour shift.

Responsibilities

Answer merchandisequestions and complete sales accurately.
Address customer issues or refer them to management as needed.
Greet donors and provide assistance and receipts.
Stock and maintain a clean and orderly store according to procedures.
Prepare reports as directed by management.
Open and close the store in the absence of management.
Monitor for theft and counterfeit bills, alerting management as necessary.
Ensure the store maintains the production model established by leadership.
Follow policies for charges, returns, exchanges, and voids accurately.
Act in place of management as directed.
Process and price items following established procedures.
Supervise and train staff in customer service practices to achieve sales goals.
Assist with the Change Roundup Program.
Carry out managerial tasks in the absence of management, including customer complaints and task assignments.
Complete related assignments to accomplish retail and organizational goals.