Retail Team Leader

Landscape Garden Centers•Sioux Falls, SD

11d

About The Position

To lead and support the Retail team in delivering an exceptional shopping experience throughout the Garden Center. This role oversees daily retail operations, ensures accurate merchandising and pricing, and fosters a welcoming, knowledgeable, and customer‑focused environment. Must be passionate, approachable, and detail‑oriented with a desire to lead, coach, and continuously improve. Leadership experience is highly desirable, and strong retail knowledge is required.

Requirements

Degree in business, marketing, retail management, or related field preferred.
Two–five years of experience in retail or customer‑facing roles required; leadership experience strongly preferred.
Strong merchandising skills and exceptional customer service experience are a must.
Ability to work in a fast‑paced environment with seasonal peaks.
Excellent communication, organization, and team‑building skills.

Responsibilities

Orient and train all current and new retail staff; respond to team questions and provide guidance as needed.
Support ongoing staff development through coaching, feedback, and modeling excellent customer service.
Maintain staffing schedules and assist with daily task assignments.
Maintain records and appropriate administrative paperwork.
Communicate with the Garden Center Manager regarding inventory levels, dumpage, needed repairs, supplies, and product issues. Record detailed information as required.
Ensure all retail areas are clean, organized, safe, and well-stocked.
Oversee opening and closing procedures for the retail floor.
Ensure all products are correctly priced, tagged, and signed.
Maintain visually appealing displays that reflect current trends and seasonal priorities.
Monitor inventory levels, identify gaps, and coordinate restocking needs.
Work with the Garden Center Manager and retail team to create an effective sales environment that attracts customers with visual appeal and a unique shopping experience.
Greet and direct customers; respond to customer questions with professionalism and enthusiasm.
Maintain familiarity with current inventory, promotions, and accessory products.
Support problem resolution by directing complaints or concerns to the appropriate Team Leader or the Garden Center Manager.
Issue guarantees based on company policy.