Retail Team Leader at Woodlawn (Outlet)

Ohio Valley Goodwill Industries • Woodlawn, OH

456d • $27,040 - $27,040

About The Position

The Retail Team Leader at Ohio Valley Goodwill Industries plays a crucial role in assisting the management of the retail store. This position focuses on ensuring smooth operations, customer service, and compliance with company policies while supporting the mission of providing rehabilitation services to individuals with disabilities and homeless veterans.

Requirements

• At least 1 year of supervisory experience preferred.
• Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time.
• Ability to effectively communicate in English with customers and associates.

Responsibilities

• Assist the Retail Store Manager with the overall operation of the retail store.
• Ensure compliance with all policies, including reporting theft or misuse of company property.
• Resolve customer complaints in a fair and impartial manner, referring unresolved disputes to the store manager.
• Provide coaching, correctional direction, supervise and train retail associates on job-related responsibilities.
• Make recommendations to the Assistant Manager or Manager regarding disciplinary or corrective action.
• Monitor sales transactions and ensure proper sales procedures are followed by sales associates.
• Handle escalated or complex sales or customer-related issues.
• Inspect and validate accurate pricing and quality of production.
• Ensure the production team is working at a pace that achieves production goals.

Benefits

• Full-time position
• Competitive pay at $13.00 per hour

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: No Education Listed