Temporary Retail Team Lead (Denver, CO)

King Arthur Baking Company • Denver, CO

15h • $20 - $24 • Onsite

About The Position

The Retail Team Lead, in collaboration with the Retail Assistant Store Manager, is responsible for the successful daily operation of the King Arthur Baking Pop-Up Retail Store, located in Denver, CO. The Retail Team Lead ensures the highest level of customer service possible, supporting and motivating the Retail Associates to engage, inspire, and share the joy of baking with our customers.

Requirements

• 3 years experience leading a high performing retail team
• Schedule flexibility including evenings and weekends
• Broad knowledge and experience of retail store sales
• Enthusiasm for baking
• Continuous improvement mentality
• High standards for service
• Proficiency in using Microsoft office
• Ability to work in a fast-paced environment
• Strong desire to learn and be excited by change and new challenges
• Effective problem solver
• Strong organizational skills
• Proven ability to juggle the hands-on with the administrative needs of a retail environment
• Excellent communication skills both verbal and written.
• Ability to /walk for extended periods of time, necessary to provide sale floor coverage related to customer service.
• Ability to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising.
• Ability to lift 50 pounds.
• Understands that safety is the responsibility of everyone at the organization
• Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
• Engages in safety and compliance training programs and encourage 100% team participation in same
• Adheres to company-wide green norms, looks for ways to reduce, reuse, recycle
• Educates oneself on KAB environmental campaigns
• Strives to continually improve and implement new processes to reduce our environmental impact

Responsibilities

• Motivate and inspire your team to provide an exceptional customer experience.
• Promote and monitor quality service among staff through training and acting as a positive role model.
• Continuously strive for service improvements.
• Be personally available to all customers to communicate and identify their needs and address their questions or concerns.
• Work with Retail Assistant Store Manager and Human Resources to hire and evaluate Retail Associates (retail I, II and seasonal)
• Keep daily deposit log
• Approve ADP timecards and time-off requests for Retail Associates
• Create a culture of accountability by ensuring that operational and performance metrics are achieved and reported, and standard operating procedures are consistently followed.
• Ensure the store environment demonstrates the same commitment to high quality standards as KABC brand.
• Open and close retail store, POS open and close.
• Team Management/Leadership
• Inspire employees so that each person contributes to the productivity of the store.
• Maintain and plan the weekly staff schedule that supports the highest level of customer service staying within budgeted guidelines
• Delegate workload appropriately and effectively.
• Write performance evaluations and goal assessments.
• Openly communicates team and individual expectations and concerns.
• Is readily accessible, willing to listen and seeking to understand.
• Engages their team: motivating, directing, inspiring, and involving them in decisions.
• Nurtures growth in others by supporting their passions, strengths, and work styles
• Maintains employee attitude and morale by recognizing outstanding performance and managing performance issues.

Benefits

• As a temporary team member, you will be eligible for medical only benefits after three months and the ability to participate in the company's 401(K) program immediately.
• You will also receive generous discounts in our retail store.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed