Retail Part Time Team Lead

Office Depot•Atlanta, GA

4h•Onsite

About The Position

The Retail Team Lead is a part-time role at Office Depot focused on providing "total solutions" to customers across Products, Technology, Services, Furniture, and Print offerings. This role involves building and maintaining customer relationships, acting as a trusted advisor, and utilizing training to support sales. The Team Lead contributes to a customer-centric environment, engages with the local community, and fosters a positive culture aligned with Office Depot's 5C values. They are expected to demonstrate passion for the brand and its offerings, proactively engage customers using proven sales principles, and assess customer needs for satisfaction. The role also involves nurturing a vibrant sales culture, enhancing visual and merchandising standards, managing freight and logistics, and ensuring unparalleled client satisfaction. Additionally, the Retail Team Lead serves as a part-time 'Key Carrier' and may perform Leader on Duty functions, including opening and closing responsibilities and being scheduled for respective shifts.

Requirements

Basic computer skills; able to use job-related technology and POS systems
Attention to detail
Advanced selling skills and strong customer focus
Excellent verbal and written communication; strong interpersonal skills
Positive, engaging, and adaptable in a changing environment
Demonstrates integrity, accountability, and trust
Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge

Nice To Haves

High school diploma or equivalent
1–3 years related experience; sales and/or customer service
Experience in Print Services

Responsibilities

Support efficient operation within the Print function while driving overall store sales.
Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
Effectively utilize communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
Ensure regular loss prevention compliance in partnership with all associates.
Ensure compliance with company policies, procedures, and practices; and support the company’s loss prevention efforts.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Drive positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
Support community outreach initiatives to drive client/customer retention.
Work to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
Ensure the safety and security of the building and associates during the absence of the management team.
Perform opening or closing responsibilities.
Drive awareness of key performance indicators, provide guidance to improve results, activate/deactivate the store’s alarm system, and manage processes for opening or closing the store.
Assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.