Retail Team Lead

Fleet Feet•Chicago, IL

About The Position

At Fleet Feet Chicago, we believe that running changes everything. For over 30 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day. We are in full pursuit to find passionate people to join us on our quest and bring our core values to life. Joining Fleet Feet Chicago is joining a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Requirements

Available to work a flexible schedule, including, days, evenings, weekends, and holidays
Deliver the best customer experience by outfitting each customer that walks through the door
Communicate professionally with customers and team
Maintain sales goals set forth by management
Proactive learner and sound decision maker
Passionate, positive, self-motivated and detail-oriented
Accountable and adaptable
Does the right thing
Collaborative and customer-centric
Willing to go above and beyond
Support all Fleet Feet initiatives, activities, and functions
Hours of work for this position may vary based on work schedule.
Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers.
Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required.
Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.

Nice To Haves

Experience in a customer-facing sales environment preferred

Responsibilities

Recommend gear and products that a customer will use to cross their next finish line
Go above and beyond to take care of our customers and communities
Build and maintain meaningful relationships with customers, vendors, and peers by listening to customer needs, providing personalized solutions, and, ultimately, outfitting them with everything they need to get started or persevere
Support the Retail Experience Manager (RXM) with both customer facing and operational responsibilities
Maintain strong sales metrics and be a leader on the sales floor
Support the store’s operational functions and maintain a clean and organized work environment.