Retail Team Lead

Goodwill Industries of Tenneva, inc. • Johnson City, TN

2d

About The Position

Are you an experienced retail leader ready to take on a bigger role with a purpose-driven organization? Goodwill Industries of Tenneva is hiring Retail Team Leads to oversee daily store operations and lead teams that make a difference every day. We’re looking for dynamic, hands-on leaders who can inspire others, manage operations efficiently, and uphold the Goodwill mission in everything they do. If you’re ready to grow your leadership career while helping change lives in your community this is the role for you!

Requirements

• Minimum of 2 years of management or supervisory experience, preferably in a retail or similar environment
• High school diploma or equivalent required; associate degree in business or related field preferred
• Strong leadership, communication, and decision-making skills
• Proven ability to train, motivate, and develop team members
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Valid Driver's License, reliable transportation, and willingness to travel to different locations as needed
• Basic computer and POS (Point of Sale) system knowledge
• Physically able to stand, bend, and lift up to 40 pounds as part of daily duties
• A hands-on leader who leads by example and embodies Goodwill’s mission and values

Responsibilities

• Lead daily operations of your assigned retail store to ensure efficiency, profitability, and mission alignment.
• Supervise, train, and evaluate team members, fostering a positive, productive work environment.
• Support and develop Assistant Team Leads to strengthen leadership within the store.
• Provide 100% world-class customer service and ensure a welcoming, positive experience for all customers and donors.
• Maintain compliance with all company policies, procedures, and safety standards.
• Manage store performance to meet or exceed budgeted sales goals and labor targets.
• Ensure proper handling and processing of donations following Goodwill’s established procedures.
• Oversee cash handling, POS (point of sale) accuracy, deposits, and all financial reports.
• Schedule staff effectively to balance labor hours and business needs.
• Maintain store appearance, merchandising standards, and overall image of the Goodwill brand.
• Monitor safety, loss prevention, and security procedures daily.
• Conduct and document regular team meetings and performance updates.
• Participate in training and development opportunities to stay current with trends and best practices in retail leadership.

Benefits

• 4 weeks of paid time off (for full time employees after introductory period)
• Medical, dental, and vision insurance
• Employee discount at Goodwill stores
• Opportunities for professional growth and advancement
• A meaningful mission — your leadership supports employment, education, and training programs that change lives
• Major holidays off
• A supportive team environment that values your contribution and success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED