Retail Part Time Team Lead

Office Depot•Reno, NV

6h•Onsite

About The Position

At Office Depot, the Retail Team Lead is a part-time role focused on providing “total solutions” to customers across Products, Technology, Services, Furniture, and Print offerings. This role involves building and maintaining customer relationships, acting as a trusted advisor, and utilizing training to support sales. The Team Lead will foster a customer-centric environment, engage with the local community, and contribute to a positive culture aligned with Office Depot's 5C values (Customer, Commitment, Change, Caring, Creativity). They are expected to demonstrate a passion for the brand and its offerings, proactively engage customers using proven sales principles, and assess customer needs to ensure satisfaction. The Retail Team Lead will also help cultivate a vibrant sales culture, enhance visual and merchandising standards, manage freight and logistics, and ensure unparalleled client satisfaction. This position also functions as a part-time ‘Key Carrier’ and may perform Leader on Duty functions, including opening and closing responsibilities and managing the store's alarm system.

Requirements

High school diploma or equivalent
1-3 years supervisor and key carrying experience required
1–3 years related experience; sales and/or customer service preferred
Basic computer skills; able to use job-related technology and POS systems
Attention to detail
Advanced selling skills and strong customer focus
Excellent verbal and written communication; strong interpersonal skills
Positive, engaging, and adaptable in a changing environment
Demonstrates integrity, accountability, and trust
Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge

Responsibilities

Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
Ensure regular loss prevention compliance in partnership with all associates.
Ensure compliance with company policies, procedures, and practices; and support the company’s loss prevention efforts.
Perform other duties as assigned.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Drive positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
Support community outreach initiatives to drive client/customer retention.
Work to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
Ensure the safety and security of the building and associates during the absence of the management team.
Perform opening or closing responsibilities.
Drive awareness of key performance indicators, provide guidance to improve results, activate/deactivate the store’s alarm system, and manage processes for opening or closing the store.
May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.