Retail Team Lead

Fleet Feet•Villa Park, IL

19h•Onsite

About The Position

At Fleet Feet Chicago, we believe that running changes everything. For over 30 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high-spirited, fast-paced, and fun. Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. Joining Fleet Feet Chicago is joining a team and a community that ignites and promotes running and fitness. As a Retail Team Lead, you are the heart and sole of our brand, recommending gear and products that customers will use to cross their next finish line. This position involves going above and beyond to take care of customers and communities, building and maintaining meaningful relationships, and providing personalized solutions. As a Team Lead, you will support the Retail Experience Manager (RXM) with both customer facing and operational responsibilities, maintain strong sales metrics, and be a leader on the sales floor, while also supporting store operational functions and maintaining a clean and organized work environment.

Requirements

Available to work a flexible schedule, including, days, evenings, weekends, and holidays
Experience in a customer-facing sales environment preferred
Proactive learner and sound decision maker
Passionate, positive, self-motivated and detail-oriented
Accountable and adaptable
Does the right thing
Collaborative and customer-centric
Willing to go above and beyond

Responsibilities

Recommend gear and products that a customer will use to cross their next finish line
Go above and beyond to take care of our customers and communities
Build and maintain meaningful relationships with customers, vendors, and peers
Listen to customer needs, providing personalized solutions
Outfit customers with everything they need to get started or persevere
Support the Retail Experience Manager (RXM) with both customer facing and operational responsibilities
Maintain strong sales metrics
Be a leader on the sales floor
Support the store’s operational functions
Maintain a clean and organized work environment
Deliver the best customer experience by outfitting each customer that walks through the door
Communicate professionally with customers and team
Maintain sales goals set forth by management
Support all Fleet Feet initiatives, activities, and functions