Retail Systems & Support Analyst

Intelliswift Software • Santa Clara, CA

109d • $25 - $30

About The Position

The Client Retail team is seeking a results-oriented IT administrator to manage our retail store technology infrastructure. The candidate will be responsible for managing existing platforms, hardware, and software, performing troubleshooting to resolve AV and IT issues, and maintaining our networks and servers. This position will also play an important role in the selection, development, and deployment of all new additions to the technology deployed into our customer-facing environments.

Requirements

• Bachelor's degree in computer science, information technology, information systems or similar
• Experience in retail AV/IT telecommunications industry is a plus
• Applicable professional qualification such as Microsoft, AWS, Oracle or Cisco certification
• At least 2 years' experience in a similar role
• Extensive experience with AV and IT systems, networks and related technologies including, wireless networking, routing and switching, multimedia systems and broadband technology standards
• Solid knowledge of best practices in IT administration and system security
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Periodic availability required for after-hours, weekends, and holidays to support and align with retail business operating hours
• Ability to travel 20% of the time, with the possibility to increase up to 40% to support the future growth of the organization

Responsibilities

• Monitor, maintain, and deploy network and server systems
• Develop a streamlined process for upgrading, installing, and configuring new hardware and software with guidance from the Sr. Manager of Technology and Systems
• Establish and enforce security protocols and procedures to prevent potential threats
• Strengthening and managing internal security through inspection, audit, and approval processes
• Creating user accounts and managing access control
• Performing diagnostic tests and debugging procedures to optimize retail technology and systems
• Documenting and standardizing processes for use by retail team and back-office support teams
• Support new technology rollouts for testing and deployment
• Develop strong relationships with Client Global and local Systems and Security teams
• Assist Retail Store Operating Partners with guidance on deployment and technical support for systems used within operated retail stores and retail partner locations.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree