Retail Systems Quality Assurance Lead

About the position

As a Retail Systems Quality Assurance (QA) Lead, you will work as an integral member of the implementation team along with the product manager, business stakeholders, and development teams to ensure Retail applications satisfy the needs of the business and the end user. Responsible for tester recruitment and engagement, day-to-day testing operations, and communication to project stakeholders during UAT and PVT. Manage multinational teams of subject matter experts (SMEs) from Apple Retail Stores who will complete tests designed and planned by the QA Lead. Define, document and communicate test plans, including target completion dates, and test cases that thoroughly test the product in order to reveal potential defects, based on requirement and design review sessions. Clearly document and track defects with our engineering partners, striving for stability and quality for our retail systems. Influence and direct project teams to follow standardized and defined processes, with ability to recognize problems caused by process and taking corrective action to improve process.

Responsibilities

• Work as an integral member of the implementation team.
• Ensure Retail applications satisfy the needs of the business and the end user.
• Responsible for tester recruitment and engagement.
• Manage day-to-day testing operations.
• Communicate to project stakeholders during UAT and PVT.
• Manage multinational teams of subject matter experts (SMEs) from Apple Retail Stores.
• Define, document and communicate test plans and test cases.
• Document and track defects with engineering partners.
• Influence and direct project teams to follow standardized processes.

Requirements

• 2+ years experience working directly with Retail Systems (e.g. Point of Sale, Inventory Management, Service Management, Assortment & Planogram management, CRMs, etc.)
• Experience with User Acceptance Testing or Software Development Lifecycle in a corporate setting.
• Experience leading cross-functional projects from vision to execution.

Nice-to-haves

• Demonstrate deep problem solving, time management and analytical skills.
• Awareness of different software development models.
• Experience supporting peers in projects related to system deployments and business process re-engineering initiatives.
• Meticulous with excellent communication and organizational skills.
• Outstanding interpersonal skills.
• Ability to function in a fast-paced environment and prioritize projects.
• Demonstrates Apple’s values of inclusion and diversity in daily activities.