General Job Duties : POS System Administration: Lead all POS system administrative tasks, including price point structures, discounting strategies for donated goods and promotional adjustments. Perform daily system checks on POS and Loyalty platforms to ensure data integrity and operational continuity. Generate reports, analyze trends, and provide strategic recommendations to Retail Leadership for driving sales performance. Train and support store management teams on effective use of POS and Loyalty systems, ensuring operational excellence. Loyalty Program Management: Monitor customer engagement and leverage loyalty data to support targeted marketing strategies, retention efforts, and promotional campaigns. Partner with Community Engagement and Marketing teams to maximize program effectiveness. Oversee system maintenance, customer data imports, reporting, and resolution of customer account issues. Training & Process Improvement: Design, coordinate, and facilitate system and process-related training sessions for store leaders and relevant staff. Work inter-departmentally to ensure training is integrated with Agency-wide training platforms (LMS) and employee training tracking protocols are followed.. Collaborate with cross-functional teams to pilot, refine, and implement new technologies, processes, and tools that enhance efficiency and customer experience. Maintain a clear system of recordkeeping for POS and Loyalty data, ensuring accessibility and compliance. Special Projects & Support: Manage multiple assignments, activities, and special projects as directed by Vice President of Donated Goods and Retail. Provide on-site support and guidance across Goodwill North Central Texas locations. All job functions are to be performed in alignment with company policies and regulatory guidelines. Implements and maintains a system of record keeping including but not limited to: injury reporting and inventory.