Retail Support Team Specialist

DFCU Financial • Dearborn, MI

4d

About The Position

Are you passionate about supporting teams behind the scenes and ensuring smooth operations? We're looking for a full-time Retail Support Team Specialist to join our team! In this role, you'll assist front-line staff with research and problem-solving, handle member service requests remotely (excluding loans), and complete a variety of administrative and project tasks. If you thrive in a fast-paced environment, have strong attention to detail, and love helping others succeed, we’d love to hear from you! The Opportunity: We are seeking a full time Retail Support Team Specialist to join our team.

Requirements

• High school diploma or equivalent, two years of college or associate's degree preferred.
• Minimum 2 years of progressively responsible platform sales and service experience in retail banking.
• Demonstrated knowledge of retail financial products and services.
• Proven time management skills.
• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
• Saturday hours, as required.

Responsibilities

• Provide research, problem solving, and phone support to front line staff.
• Handle member fulfillment requests.
• Provide service support on membership matters and deposit accounts to remote members and potential members.
• Conduct quality assurance for membership and deposit account documents and data.
• Handle administrative assignments for specialty processes such as IRAs, deceased and fiduciary accounts, business accounts, document management, and remote wire transfers.
• Recommend process improvements for internal and external member support.
• Identify training needs based on trends in incoming requests.
• Maintain a high level of policy, process, procedural, and product knowledge.
• Maintain a high level of user knowledge on all retail banking systems.
• Interface with other departments to provide problem resolution for members.
• Special projects, system testing, and project tasks, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees