Retail Support Supervisor

Empire Marketing Strategies, Inc. • Denver, CO

1h

About The Position

The Retail Support Supervisor’s primary responsibility is to lead the Retail Support team and ensure strong execution across an assigned territory. This role has full day to day oversight of hiring, training, scheduling, and performance management, and exercises independent judgment in guiding the team’s work and addressing performance issues. Also supports retail execution across an assigned territory by completing reset projects, maintaining shelf standards, and ensuring accurate product placement, pricing, and distribution.

Requirements

• High school diploma or equivalent required.
• Current Driver’s License and clean Motor Vehicle Report required.
• Ability to write clear and concise correspondence.
• Ability to accurately exchange information.
• Excellent interpersonal and customer service skills.
• Ability to be able to operate autonomously, with strong personal drive for results.
• Ability to effectively present information in one on one or group situations.
• Ability to read and comprehend simple to sometimes complex instructions, correspondence, and memos.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Nice To Haves

• 1-2 years of CPG/grocery/retail industry related experience preferred.
• Knowledgeable, detailed understanding and consistent use of all available functions of handheld device.

Responsibilities

• Participate in the hiring process for the retail support team
• Provides performance feedback including coaching, counseling and disciplinary action as needed for the retail team
• Complete performance reviews in conjunction with members of management
• Partner with management on termination conversations regarding the retail team
• Train members of the retail team according to company policies and procedures
• Assigns work to retail team including scheduling and route management
• Provide performance feedback for retail team associates’ annual performance reviews
• Lead by example with a positive approach to motivate the retail team’s performance
• Troubleshoot and resolve issues between Empire and customer associates
• Refresh merchandise on shelves following planogram guidelines
• Verify pricing and retag items as needed
• Communicate with store staff on inventory needs and project status
• Document resets with live photos using a mobile device
• Manage multiple reset projects across an assigned territory
• Install new sales-floor fixtures and remove existing ones
• Relocate excess merchandise as directed by store management
• Rotate product as required by manufacturer for perishable merchandise and for merchandise requiring freshness checks.
• Conduct regular checks of store shelf tags to ensure continued distribution and assist with reordering of product.
• Ensure that all retail objectives and shelf standards are met and maintained in assigned territory.
• Keep sections set to customer’s schematic or stocking plan as is required or beneficial to manufacturer or clients.
• Maintain 100% distribution of all manufacturer-client products approved by the Kroger family of companies or Planogram (POG) team.
• Sell and service all principal accounts represented by Empire to ensure all the authorized items are on shelf and priced and tagged properly.
• Set up displays of manufacturer or client brands while working within the guidelines of customer regulations and manufacturer/client display objectives.
• Coordinate activities and cooperate with Operations regarding the execution of promotional programs, including reporting and future order requirements.
• Execute point-of-sale material and Instant Redeemable Coupons to stores as required by the manufacturer or client and approved by the retailer.
• May be asked to periodically backup the retail team with other duties including:
• Maintain and update all territorial records.
• Carefully review all sales reports to maintain awareness of progress toward assigned goals.
• Maintain competitive awareness and promptly report all information through proper channels.
• Report completely and on time using forms supplied and with the frequency requested.
• Utilization of reporting tools such as PowerBI or Go Spot Check to report on specific goals and targets.
• Establish and maintain rapport with all store personnel in assigned territories.
• Perform training demonstrations for customer employees regarding proper preparation and/or display of product.
• Timely communication requirements including email and telephone.
• Maintain territory files and company owned office equipment.
• Attend and participate in all scheduled company meetings.
• Exercise expense control within guidelines.
• Other duties as required.

Benefits

• Flexible, M-F Work Schedule, 9 Holidays off
• Earn a competitive salary plus 80% employer-covered benefits
• Full-Time Associates: Eligible for medical, dental, vision, life and AD&D insurance, disability coverage, a retirement program, mental health support, paid time off, and 9 paid holidays annually.
• A dynamic work environment where you’ll make a real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees