Retail Support Specialist
About The Position
Empire Marketing Strategies has been a leader in delivering exceptional in-store execution for over 40 years, enhancing the customer experience in grocery retail. Operating in all 18 Kroger divisions across the U.S., we partner with some of the world's top brands to optimize their presence in over 2,500 store locations. Our team thrives on tackling diverse challenges in the fast-paced retail industry. We value dedication, talent, and a passion for excellence. The Retail Support Specialist supports retail execution across an assigned territory by completing reset projects, maintaining shelf standards, and ensuring accurate product placement, pricing, and distribution. The position sets and services promotional displays, partners closely with store teams, and provides territory-wide support through reporting, communication, and occasional training. It also includes basic administrative duties and collaboration with the retail team to meet client, manufacturer, and retailer expectations.
Requirements
- High school diploma or equivalent required.
- Current Driver’s License and clean Motor Vehicle Report required.
- Ability to write clear and concise correspondence.
- Ability to accurately exchange information.
- Excellent interpersonal and customer service skills.
- Ability to be able to operate autonomously, with strong personal drive for results.
- Ability to effectively present information in one on one or group situations.
- Ability to read and comprehend simple to sometimes complex instructions, correspondence, and memos.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to operate a motor vehicle and travel regularly between work sites.
- Additional travel as needed, which may include overnight stays.
- Prolonged periods of standing – 80% of the time.
- Ability to change positions between sitting, squatting, standing and kneeling on a regular basis.
- Regular lifting and moving up to 25-35 pounds from one location to another, sometimes several feet away from each other.
- Occasional lifting and moving up to 40-60 pounds from one location to another, sometimes several feet away from each other.
- Regular use of hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
- Specific vision abilities required by this job include close vision and ability to see objects, information on computer screens, and/or view written information, from distances of 20-40 feet.
Nice To Haves
- 1-2 years of CPG/grocery/retail industry related experience preferred.
- Knowledgeable, detailed understanding and consistent use of all available functions of handheld device.
Responsibilities
- Retail Reset Projects
- Shelf Maintenance
- Promotional Display Maintenance
- Retail Team Support
- Other Administrative Duties
Benefits
- Flexible, M-F Work Schedule, 9 Holidays off
- Earn a competitive salary plus 80% employer-covered benefits
- Full-Time Associates: Eligible for medical, dental, vision, life and AD&D insurance, disability coverage, a retirement program, mental health support, paid time off, and 9 paid holidays annually.
- Part-Time Associates: Eligible for our retirement program and access to mental health support resources
- A dynamic work environment where you’ll make a real impact.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
