Retail Support Manager
About The Position
As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team! Why You’ll Love Working at STIHL: Competitive pay with multiple bonus opportunities and potential for annual merit increases Excellent health benefits including Medical, Dental & Vision Insurance Company-paid Life Insurance and Short & Long-Term Disability Robust retirement offerings including: A fully vested Pension Plan after 5 years A 401(k) with generous employer match Paid time off in addition to 11 Paid Holidays A strong culture of stability, community, and innovation About YouYou are an organized, communication‑focused leader who oversees field teams, manages install schedules, and ensures store components are delivered and executed correctly. You maintain strong coordination with leadership, support national accounts, and ensure RSS teams follow STIHL U training to uphold brand standards and drive effective retail performance.
Requirements
- Bachelor’s degree or equivalent education and work experience preferred
- Creative problem-solving aptitude is required
- 1-3 years of related work experience preferred
- Intermediate knowledge of Microsoft office software, including Word, Excel and PowerPoint.
- Strong organizational and follow-through skills are required
Nice To Haves
- Experience managing a team is preferred
- Previous sales or retail experience preferred.
- Previous merchandising experience preferred.
Responsibilities
- Oversee scheduling and efforts of RSSs; to work with the RSS team to champion and coordinate new dealer set-up logistics
- Oversee the visit logs and efforts of Retail Support Specialists to hit quarterly quotas for visits of Construction / Rental national accounts. These visits will involve a combination of SCS installs, merchandising, and “STIHL Champion” sales training
- Manage the regional relationship with national fixturing providers; manage the on-hand or order-as-needed inventory requirements to maintain new dealer install calendar timelines
- Manage reporting of RSS visits and progress in STIHL CRM systems; including quarterly and annual reports to monitor team and individual KPIs
- Attend sales meetings, dealer training meetings and other required meetings and training
- All other duties and responsibilities as assigned
Benefits
- Competitive pay with multiple bonus opportunities and potential for annual merit increases
- Excellent health benefits including Medical, Dental & Vision Insurance
- Company-paid Life Insurance and Short & Long-Term Disability
- Robust retirement offerings
- A fully vested Pension Plan after 5 years
- A 401(k) with generous employer match
- Paid time off in addition to 11 Paid Holidays
- A strong culture of stability, community, and innovation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
