Retail Support Associate - Shoe Expeditor, Fayette Mall - Full Time

Macy's•Lexington, KY

6h•Onsite

About The Position

As a Shoe Expeditor, you will play a crucial role in ensuring smooth operations within our Women’s Shoe department. Your primary responsibilities will be to quickly locate and deliver requested products to selling colleagues and ensure the shoe department is clean and organized, all while providing exceptional customer service. As a Shoe Expeditor you will possess a sense of urgency, attention to detail, and a collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers. This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Ability to communicate and share information with diverse groups of customers and peers
Self-starter able to adapt quickly to changing customer expectations and needs
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Resourceful and responsive to changing priorities
Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 50lbs. stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and handheld electronic equipment.

Responsibilities

Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
Assist in locating and pulling merchandise to fulfill digital customer orders.
Maintain an orderly and visually appealing store by arranging and replenishing displays.
Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for our customers. This entails regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

dynamic, inclusive environment with competitive pay and benefits
comprehensive health and wellness coverage
401(k) match to invest in your future
paid time off
eight paid holidays
continuous learning and leadership development
build community by joining one of our Colleague Resource Groups
make a difference through our volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice