Retail Support Associate - Ready to Wear, Newport Fashion Island - Full Time

Macy's • Newport Beach, CA

412d

About The Position

As a Macy's Ready-to-Wear Selling Support colleague, your primary role is to guide and inspire customers to make style a source of creative energy in their lives. You will deliver a memorable shopping experience through the art of conversation, actively circulating the sales floor, determining customer needs, and supporting the shopping experience from start to finish.

Requirements

• Good understanding of the products you are selling and be able to give expert guidance to customers.
• Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Self-driven to keep up with product knowledge and trends and stay current with all training.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels.
• Partnership with the total team to drive sales and deliver the customer experience.

Nice To Haves

• Flexible availability, including days, evenings, weekends and holidays.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.

Responsibilities

• Make the customer the number one priority. Greet and assist customers, recommend items, assist customers with locating product and upsell.
• Leverage apparel product knowledge to increase sales by educating and assisting the customer in the fitting room.
• Demonstrate full understanding of store products, services, loyalty programs.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
• Make product recommendations and offer customer options using knowledge of trend and key items.
• Achieve goals on a daily/weekly basis.
• Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented.
• Respond to customer requests for additional merchandise or other assistance.
• Maintain selling floor presentation following company merchandise directives.
• Ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area.

Benefits

• An inclusive, challenging, and refreshingly fun work environment.
• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits - may include 100% of tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees