Retail Support Advisor

U.S. Bank

1d • $23 - $30 • Remote

About The Position

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Performs the activities required to provide telephone, email and live chat support to the retail banking branches for operational issues. Analyzes, develops, advises, and communicates policies and procedures affecting the Retail Branches. Interfaces with other internal departments to ensure operational soundness and system compatibility are working properly. Provides problem resolution for technical, operational and system issues. Supports information by writing, maintaining, editing, and identifying errors or needed updates in articles and branch procedures. In absence of branch management, performs necessary approvals to service customer needs. Assists external customers with Safe Deposit Box and Branch Closure questions.

Requirements

• Bachelor's degree, or equivalent work experience
• Minimum one year of retail experience in a bank branch

Nice To Haves

• Good knowledge of operational policies, procedures, products and services
• Strong customer service listening, courtesy, empathy, and problem-solving skills
• Effective analytical, organizational and time management skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Effective verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Responsibilities

• Performs the activities required to provide telephone, email and live chat support to the retail banking branches for operational issues.
• Analyzes, develops, advises, and communicates policies and procedures affecting the Retail Branches.
• Interfaces with other internal departments to ensure operational soundness and system compatibility are working properly.
• Provides problem resolution for technical, operational and system issues.
• Supports information by writing, maintaining, editing, and identifying errors or needed updates in articles and branch procedures.
• In absence of branch management, performs necessary approvals to service customer needs.
• Assists external customers with Safe Deposit Box and Branch Closure questions.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees