Retail Supervisor

Yakima Union Gospel Mission•Yakima, WA

4h•$18 - $21•Onsite

About The Position

This position plays a vital role in promoting and embodying the mission, vision, and values of YUGM. This role is responsible for working with the processing management team and/or thrift directors to provide oversight and direction to staff, ensuring daily operations, goals, and projects are completed and that production expectations are met. At YUGM we are committed to our mission of, “following Christ in helping people move from homelessness to wholeness,” so that every homeless person in Yakima County has the opportunity for permanent life transformation in Jesus Christ. Our mission is rooted in Christian values, and we believe by combining Love + Professionalism, we focus on achieving meaningful Outcomes that transform lives. Relationships are at the heart of our work, guiding how we connect with our clients, our team, and our community. To perform successfully in any role within our organization, employees are expected to exemplify YUGM’s Core Values of Love + Professionalism = Outcomes . These competencies are demonstrated in the following ways: LOVE Enhance Christ’s reputation through personal interactions with others. Pursue God personally, relationally, emotionally, and intellectually. Be present, authentic, and relationally available in all contexts. Demonstrate genuine and sacrificial care for the wellbeing of others. PROFESSIONALISM Be consistently punctual and present at work, meetings, and appointments Meet deadlines and fulfill commitments with thorough follow-through. Proactively measure work to ensure continuous learning and improvement. Communicate effectively, both orally and in writing. OUTCOMES Pursue constant growth, learning, and improvement. Think creatively, strategically, and spiritually. Be regularly sought after for input and value. Maintain YUGM’s mission clarity and exemplify a Christ-like attitude under stress.

Requirements

Experience in retail operations preferred.
Excellent math and money handling skills.
Ability to operate a cash register and credit card machine.
Ability to operate general office machines, copier, fax, printers, scanners.
Excellent organizational, written, and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Must have a commitment to the mission of the Yakima Union Gospel Mission.
Must be a people person with a pleasant and willing attitude and have a servant’s heart.
Strong interpersonal and communication skills.
Excellent organizational and time management skills.
Must possess a demonstrable level of skill and proficiency in planning so to meet established goals.
Ability to interpret a variety of instructions furnished in written or oral form.
Demonstrate personal and work ethic reflecting YUGM’s Core Values of Love, Professionalism, and Outcomes.
Visual and auditory abilities to effectively perform job tasks.
Clear and fluent communication in English.
Capable of walking, climbing stairs, balancing, bending, reaching, and using hands for tasks.
Ability to lift items weighing up to 50 lbs.

Responsibilities

Uphold and promote YUGM’s Christian beliefs and behaviors, core values, policies, and procedures with a high-level of integrity.
Develop professional, caring, strengths-based relationships built on truth, respect, encouragement, and trust.
Provide ministry and show kindness and grace to staff, volunteers, clients, donors, and the community.
Support initiatives that foster a culture of services, compassion, and faith within the workplace.
Engage in opportunities to pray for individuals, departments, strategic plans and other YUGM needs.
Assist the Retail Management team in creating and sustaining a culture that “reveals Christ” to all staff, donors, and customers, in alignment with the company's mission and values.
Provide onsite supervision and support to retail staff, ensuring team members stay on task and complete assigned daily projects.
Work alongside managers to accomplish daily operational goals and maintain a positive, productive work environment.
Direct CJ (Community Jobs) workers and volunteers on the retail floor, as needed or assigned.
Assist cashiers in managing difficult customer interactions and resolving complaints in a Christ-honoring and professional manner.
Communicate all customer service concerns, register errors, employee incidents, or general operational issues to the Retail Manager to ensure timely and proper resolution in accordance with company policy.
Assist in overseeing cashier operations and customer transactions to ensure accuracy, promptness, and adherence to company policies.
Support register responsibilities, including: Opening and closing tills (morning, mid-day, and closing) Making change for tills Ensuring proper close-of-day procedures are followed Preparing and verifying deposit accuracy Maintaining sufficient change in the safe and making it available to cashiers Ensuring cash is never left unattended or unsecured
Identify and promptly report any accounting-related issues to management.
Support staff in maintaining the physical cleanliness and organization of the store on every shift, including: Restocking janitorial and restroom supplies Removing safety hazards Recovering merchandise and returning it to proper locations Cleaning parking lots, sidewalks, windows, doors, floors, breakrooms, and restrooms
Assist with stocking store shelves and clothing racks to optimize the customer shopping experience.
Under the guidance of Retail Management, help set up and change store displays to ensure a pleasant and engaging store environment.
Attend, as requested or required, all YUGM trainings and meetings scheduled by the management team to keep current on any policy changes, new procedures, and other information essential to performing the job.
Other duties as assigned in support of YUGM’s mission and values.