Retail Supervisor - Full Time (Philadelphia Mills)

PUMA

1d•Onsite

About The Position

PUMA is in constant pursuit of faster, extending beyond supporting the fastest athletes in the world to adapting to and connecting with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, PUMA aims to always push what’s next in both sport and culture. PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany. This Retail Supervisor role is responsible for providing consistently high standards of customer experience, ensuring the store achieves or exceeds sales, KPIs, and profitability goals. The position involves assisting the Store Manager and Assistant Store Manager with recruitment, training, development, and succession of employees, as well as managing payroll control and service-driven scheduling. Key responsibilities also include managing merchandise opportunities, achieving inventory and shrink goals, handling incoming and outgoing merchandise, complying with all policies and procedures, and maintaining a safe, healthy, and compliant working and shopping environment. The role requires working non-traditional hours, including weekends, evenings, and holidays, with potential for overtime.

Requirements

1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
Proven ability to exceed sales goals
Demonstrated ability to reason through complex issues
Ability to present information to large groups
Strong team player
Excellent communication skills
Ability to learn quickly
Computer skills, basic know-how about MS Office programs, and retail software
The ability to constantly walk and move about is required
Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision
Ability to lift/carry, push/pull up to 30 pounds regularly

Responsibilities

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service
Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees
Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts
Responsible for handling and processing incoming and outgoing merchandise
Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
Responsible for maintaining a safe, healthy and compliant working and shopping environment
Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position