Retail Supervisor - Full Time (Swing Shift)

Oaklawn•Hot Springs, AR

About The Position

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Retail Supervisor. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Retail Supervisor is responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Responsible for overseeing two (2) outlets year-round and an additional third (3rd) outlet during racing season. Delivers excellent customer service and demonstrates a high degree of professionalism. Achieves high levels of sales performance and results. Trains and manages all Team Members in execution of daily tasks and to maximize sales. Maintains compliance with Oaklawn communications by overseeing preparation of merchandise, displays and presentations. Coordinates merchandise replenishment and the flow of merchandise from the stock room to the sales floor. Oversees multiple retail outlets in maintaining the store's visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes. Exercises judgment and discretion in conjunction with management on day-to-day operations of the retail outlets. Oversees compliance of all Team Members with established company policies, procedures and standards. Adheres to scheduling and coordinates any scheduling concerns, with attention to guest satisfaction for all the retail outlets. Responsible for supporting compliance to departmental budgets. Ensures customer service standards are followed by all team members and addresses issues as they arise. Ensures team provides high level of quality service standards. Compliant with all regulatory requirements within area of responsibility. Will address possible inquiries pertaining to hotel policies and services, and resolve guests’ complaints while supporting all customer service programs.

Requirements

Must be at least 21 years of age.
Bachelor’s Degree in business and / or fashion with two years retail experience.
Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays.
Ability to be on your feet throughout the day while overseeing multiple retail outlets.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be proficient in Microsoft applications (Excel, Work, and Outlook).
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must be able to handle several projects and tasks at the same time.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in in English may also be required.

Responsibilities

Providing guidance and daily supervision to staff in the department.
Supports and administers operational goals and monitors achievements of performance and profit objectives.
Always presents a friendly and professional image at the Hotel/Casino.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Responsible for overseeing two (2) outlets year-round and an additional third (3rd) outlet during racing season.
Delivers excellent customer service and demonstrates a high degree of professionalism.
Achieves high levels of sales performance and results.
Trains and manages all Team Members in execution of daily tasks and to maximize sales.
Maintains compliance with Oaklawn communications by overseeing preparation of merchandise, displays and presentations.
Coordinates merchandise replenishment and the flow of merchandise from the stock room to the sales floor.
Oversees multiple retail outlets in maintaining the store's visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes.
Exercises judgment and discretion in conjunction with management on day-to-day operations of the retail outlets.
Oversees compliance of all Team Members with established company policies, procedures and standards.
Adheres to scheduling and coordinates any scheduling concerns, with attention to guest satisfaction for all the retail outlets.
Responsible for supporting compliance to departmental budgets.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Ensures team provides high level of quality service standards.
Compliant with all regulatory requirements within area of responsibility.
Will address possible inquiries pertaining to hotel policies and services, and resolve guests’ complaints while supporting all customer service programs.
Oversee Retail Clerks
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.