Retail Supervisor - Cleveland Browns

Fanatics Inc•Cleveland, OH

43d

About The Position

The Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/ Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events.

Requirements

Minimum 18 years of age
Minimum two years working in retail or sales preferred
Ability to work independently and responsibly in a fast-paced environment
Possess a fun, outgoing, confident, professional demeanor
Ability to work well with all levels of management, build partnerships, and coach teams
Ability to anticipate and solve problems and act decisively
Ability to represent Fanatics/League/Team Values and standards
Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure
Strong communication, literacy, and numeracy skills
Regularly required to sit stand, reach, bend, and move about the facility as needed
Must be able to lift and carry up to 30 lbs.
Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop

Nice To Haves

Prior leadership experience preferred
Foreign language skills are a plus

Responsibilities

Drive sales results by consistent execution of daily operations
Support back-of-house operations; maintain stockroom organization
Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA
Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)
Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead)
Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Encourages and models Fanatics' Values
Perform 'Manager on Duty responsibilities'