Retail Supervisor

Herring Bank•Amarillo, TX

6d•$45,000

About The Position

We’re seeking a Retail Supervisor to lead daily branch operations and ensure an exceptional customer experience. This role supervises teller and front-line staff, oversees daily transactions, and supports consumer lending activities. The ideal candidate is a strong communicator, team motivator, and customer-focused professional who can balance operational accuracy with leadership responsibilities.

Requirements

High school diploma or GED required; associate degree in business or accounting preferred.
2+ years of teller experience; prior supervisory or lead teller experience preferred.
Strong knowledge of consumer banking and lending products.
Excellent leadership, communication, and problem-solving skills.
Ability to manage multiple priorities and ensure accuracy under pressure.
Proficiency with Microsoft Office and core banking systems.

Nice To Haves

prior supervisory or lead teller experience preferred.
associate degree in business or accounting preferred.

Responsibilities

Supervise tellers and Universal Bankers, providing coaching, feedback, and performance evaluations.
Open new retail and business accounts (checking, savings, CDs, IRAs).
Support consumer lending by assisting customers with personal loans, credit products, and payments.
Oversee daily transactions including deposits, withdrawals, loan payments, and account maintenance.
Maintain compliance with operational procedures, internal controls, and audit requirements.
Handle escalated customer issues promptly and professionally.
Manage scheduling, training, and coverage to ensure efficient branch operations.
Perform vault balancing, ATM reconciliation, wire transfers, stop payments, and other operational duties.
Promote Herring Bank products and services, referring customers to appropriate specialists.
Foster a positive, team-oriented branch environment focused on service and compliance.