Ethel M Chocolates - Harry Reid Airport Full Time Retail Supervisor

Mars

22d•Onsite

About The Position

This role is responsible for working in partnership with the Assistant Store Manager to deliver an exceptional customer experience, operational excellence and deliver the financial results planned for the business. The core accountability is to provide on-site leadership to ensure the consistent delivery of results and service to the Ethel M Consumers.

Requirements

2+ years managing in a fast paced retail experience
Must be 18 years of age or older
High School degree or equivalent experience
Must be able to communicate clearly both verbally and written
Competent with Microsoft suite (Outlook, Powerpoint, Excel and Word)
Must be able to stand for more than 90% of an 8 hour shift
Must be able to lift 25 lbs
Concentration on repetitive task for 50%

Nice To Haves

Inventory management experience preferred

Responsibilities

Executes consistent measurement standards for associate performance
Maintains inventory control and accuracy to reduce shrink and reduce store expenses
Directs and motivates team to meet or exceed objectives and store performance metrics
Drive sales to meet or exceed sales and ADS goals
Drive associate engagement daily and partner with Assistant Store Manager on engagement sessions and execution of impact plans
Manage staffing levels in the store through effective zone scheduling based on business needs and budgets
Evaluates store operations budgets and provides recommendations to Assistant Store Manager for greater efficiencies; responsible for the successful implementation of operational continuous improvement
Manages team and self to achieve exceptional customer service as defined by the brand and measured by secret shopper reports and sales performance
Assess, develop, and coach associates
Partners with Visual, Marketing and Operations to ensure executional excellence in processes within the store
Ensures the delivery of exceptional customer service to each and every guest though product knowledge, Selling skills and experiential elements specific to the location
Provides exemplary leadership that drives a high performing engaged team and consistently embeds the Mars and Ethel M cultures into the team and environment
Represents the brand and location externally with stakeholders, leadership and in the community as required
Demonstrates approachability and maintains an open door communication philosophy mirroring the Five Principles and Associate Concept promise.