Retail Supervisor | MKE Airport

Retail and Dining Positions•Milwaukee, WI

3d•Onsite

About The Position

Retail Supervisor (Zone Manager) – Retail Leadership Role (MKE Airport) Looking to grow your leadership career in a fast-paced, customer-focused environment? Join our team at Milwaukee Mitchell International Airport (MKE) as a Zone Manager and help deliver first-class service to travelers from around the world. In this role, you’ll lead by example—supporting your team, driving sales, and ensuring smooth daily operations across your assigned area. This is a hands-on leadership position where no two days look the same. What You’ll Do Lead the Experience Set the standard for exceptional customer service and step in to resolve concerns when needed Model service behaviors and create a positive, welcoming environment Support register operations, cash handling, and loss prevention processes Run the Operation Oversee opening and closing procedures to ensure a strong start and finish to each shift Maintain merchandising standards and ensure the sales floor and stockroom are organized Support receiving, replenishment, and inventory processes Troubleshoot basic register or system issues and escalate when needed Maintain a safe and clean work environment Drive the Business Support sales goals through strong execution of promotions and daily priorities Identify opportunities to improve performance and enhance the customer experience Communicate clearly with the team to keep everyone aligned and focused Lead the Team Serve as Manager on Duty during assigned shifts Coach, train, and support associates in their daily responsibilities Partner with leadership to address performance and support development Build positive working relationships across the airport community What We’re Looking For Previous leadership experience in retail, food service, or a similar environment preferred Strong communication and problem-solving skills Ability to lead in a fast-paced, ever-changing environment Hands-on approach with a focus on both people and operations Flexible availability, including weekends and holidays Why Join Us at MKE? Work in a secure, dynamic airport environment Meet travelers from across the country and beyond Opportunities for growth and development within the company If you’re ready to step into a leadership role where you can make an impact every day, we’d love to connect with you.

Requirements

Previous leadership experience in retail, food service, or a similar environment preferred
Strong communication and problem-solving skills
Ability to lead in a fast-paced, ever-changing environment
Hands-on approach with a focus on both people and operations
Flexible availability, including weekends and holidays

Responsibilities

Set the standard for exceptional customer service and step in to resolve concerns when needed
Model service behaviors and create a positive, welcoming environment
Support register operations, cash handling, and loss prevention processes
Oversee opening and closing procedures to ensure a strong start and finish to each shift
Maintain merchandising standards and ensure the sales floor and stockroom are organized
Support receiving, replenishment, and inventory processes
Troubleshoot basic register or system issues and escalate when needed
Maintain a safe and clean work environment
Support sales goals through strong execution of promotions and daily priorities
Identify opportunities to improve performance and enhance the customer experience
Communicate clearly with the team to keep everyone aligned and focused
Serve as Manager on Duty during assigned shifts
Coach, train, and support associates in their daily responsibilities
Partner with leadership to address performance and support development
Build positive working relationships across the airport community