Retail Supervisor - Tackle Warehouse/Riding Warehouse - Alpharetta, GA

Sports Warehouse, Inc.

just now•Onsite

About The Position

Sports Warehouse is an e-commerce company specializing in a diverse range of sports and recreational products, including tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. The company's mission is to deliver an exceptional shopping experience by recommending perfect products and providing unparalleled service. The warehouse operations focus on precision and efficiency, with a dedicated team stocking, retrieving, and packing orders to ensure accuracy and prompt shipping, building customer trust through reliable and timely deliveries. The Retail Supervisor position aims to ensure smooth daily retail operations, provide the highest caliber of customer service, build and foster lasting relationships with customers, and offer training and guidance to peers, sharing advanced knowledge and skills.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Ability to learn and use new technology quickly.
In-depth understanding of the products or services the company offers to effectively assist customers.
Ability to learn about new products, services, or updates as needed.
Ability to provide feedback in a clear, concise and unbiased manner.
Demonstrate a firm understanding of company policies and procedures.
Ability to maintain a solution-oriented mindset and motivate others.
Demonstrate accountability and follow through.
Proficient in Microsoft Office Suite.
Demonstrate ability to learn new software applications.
Communicate clearly and professionally during conversations.
Demonstrate active listening skills.
Approach problem-solving with creativity and innovation.
Exhibit a professional demeanor in all interactions.
Interpret and execute written and verbal instructions accurately.
Follow directions well and gain clarification as needed.
Adapt to new circumstances and execute multiple tasks and deadlines.
Excellent organizational skills.
Maintain focus and attention to detail effectively.
Work independently and remain motivated.
Recognize when to seek assistance and collaborate effectively.
Foster a positive attitude and strong work ethic, contributing actively within a team.
Maintain a standard of conduct that will maintain an orderly and productive workplace.
Uphold standards of safety and cleanliness in the work environment.
Practice good judgement in actions and decision making.
Abide by all Sports Warehouse policies and procedures.
Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
Other duties deemed necessary to support daily operations of Sports Warehouse.

Nice To Haves

Previous retail and/or leadership experience

Responsibilities

Set a strong example of work ethic and accountability for the team.
Oversee workflow to ensure daily duties are completed accurately and on time.
Guide employees in daily operations, address special circumstances, and maintain high work standards.
Maintain flexibility, approachability, and availability to ensure open communication with employees.
Ensure employees understand and follow company policies and procedures.
Confidently identify areas for improvement and develop or refine operational procedures.
Make informed decisions regarding daily operations as needed.
Deliver clear, impactful training that builds skills and confidence in employees.
Offer feedback to management on employee performance and assist with performance reviews as needed.
Maintain confidentiality and respect employee privacy in all situations.
Work with HR to address employee issues when a manager is unavailable.
Work positively with employees from all departments to align with company goals and deliver great customer service.
Ensure staff uphold professional behavior and adhere to Sports Warehouse standards of conduct.
Participate in supervisor and staff meetings as scheduled.
Continuously develop supervisory and leadership skills through learning and self-improvement.
Welcome customers as they enter the store and offer assistance with finding products.
Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner.
Display a comprehensive and current understanding of company policies, procedures, products and services.
Process customer purchases accurately, using the register or POS system.
Maintain store inventory and appearance, engaging in replenishing merchandise, tidying up and cleaning, either proactively or by assignment.
Be flexible during busy times by helping fellow team members and multi-tasking.
Maintain a safe and clean work/shopping environment.
Continuously learn and develop skills, procedures and information relevant to the position.
Understand resources available to locate answers to product questions.
Address customer complaints or concerns, resolving issues in a professional and timely manner.
Communicate with other departments when necessary, regarding any customer matters.
Escalate complex issues to higher management when necessary.
Participate in training clinics, events and providing product feedback for use on the website.
Field questions and provide assistance to Retail Staff as necessary.
Administer skill and process training to Retail Staff as assigned by management.
Utilize provided training documents, tools, procedures, and programs, while also identifying any need for additional training materials or topics.