Retail Supervisor

BLACKBERRY•Walland, TN

10h•$19•Onsite

About The Position

The Retail Supervisor is responsible for providing excellent customer service, driving retail sales and assisting with oversight of the retail associates. This is a position of support to the Retail Manager to help ensure there is always a retail leadership presence in our shops and that our guests always have an extra resource for questions.

Requirements

High school diploma or equivalent
Minimum of 1-2 years of experience in customer service or retail
Must have excellent verbal and written communication skills
Must be able to effectively communicate with guests, team members, and managers
Basic knowledge and understanding of math
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to lift up to 50 lbs.
Must be able to sit or stand for a long period of time
Must be able to safely operate a company vehicle or golf cart
Must be able to work in a fast-paced and demanding guest service environment

Responsibilities

Provide five-star shopping experience for our guest through superior customer service, product knowledge, maintaining sales floor standards, restocking sales floor
Assist Retail Manager to drive sales to reach budgeted goals
Oversee a team of Retail Associates along with Retail Manager
Assist Retail Manager in writing department schedule
Assist guests with phone purchases, in-shop purchases and shipping orders
Independently fulfill day to day shop operation requirements
Lead corporate gifting efforts throughout the year, but especially through the holiday season
Have solid computer skills and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
Run monthly inventories – oversee initial counts and follow up with discrepancies, work with Retail Manager and Retail Buyer to troubleshoot any issues
Assist with special event set up and sales
Merchandising and floor sets of product in shops, especially with seasonal changes
Must work well with corporate leadership – flexible, open-minded, solution seeking and always in the pursuit of doing what is best for the department
Excellent communication skills among guests, team members and with other departments
Maintain shop checklists, restocks, standard operating procedures so that they are up to date and accurate
Check in and out new merchandise if needed and work with warehouse team on any discrepancies
Train new team members on policies and procedures
Ensuring that regularly and accurate shop restocks are happening
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work weekends and holidays.