Retail Supervisor

Goodwill Industries of Southeastern Michigan•Lambertville, MI

21h

About The Position

Job Summary: Assists store manager in the operation of the retail outlets and oversees operation of the store and supervises assigned personnel in the absences of Store Manager and Assistant Manager. Essential Functions: Acts as store manager during the absence of the store manager and assistant store manager. Responsible for opening and closing store, and ensuring security of premises. Supervises assigned store personnel. Maintains and promotes good customer relations. Responsible for handling the sales revenue (including night deposits). Ensures store is clean, organized, and aisles are not blocked. Ensures the assigned production goals, set expectations and standards are met or exceeded for the day. Arranges displays. Straightens shelves and hangs items as necessary. Provides courteous, accurate, and timely customer service while assisting customers. Uses cash register to check-out customers. Greets and assists donors with unloading donations and donation receipts on a limited basis. Accomplishes assigned cleaning routine. Keeps shelves stocked with merchandise, keeps displays neat and orderly, restocks clothing racks, and hangs clothes as necessary. Inspects donated items for overall quality and determines disposition of items based on store manager's direction. Places items in appropriate locations for pricing and/or distribution. Prepares clothing racks and household items for the store according to the store quality and pricing standards. Uses pricing machine, adhesive price tags and tagging gun to price items in accordance with store standards and Store Manager direction. Assists in the training of workers and consumers in cooperation with the Workforce Development Department staff. Works one-on-one with trainees on interpersonal skills, production, work quality, and other skills chosen by the trainees to help them obtain and maintain community employment. Additional Responsibilities: CARF : Ensures documentation and compliance with CARF Standards. Safety : Maintain applicable safety standards, rules, and regulations in areas of responsibility. Outcome Driven : Have S.M.A.R.T objectives to drive performance and improve Goodwill's value to the community. Stakeholder Focused : Work with integrity and provide exemplary customer services to internal and external stakeholders. Accountability: Have key metrics that drive performance taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill. Financial Stability : Utilize the resources of the organization in an efficient and effective manner. Strategic Visioning : Commitment to innovation, continuous learning, and leading change in creating community value. Professionalism Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represent the organization to the public with a courteous, helpful and business-like attitude. Promotes and demonstrates cooperation and teamwork Adjusts work hours to include early and late meetings, work schedules, and contacts at various locations. Carries out additional duties as assigned by the Workforce Manager or designee.

Requirements

High school diploma or equivalent preferred.
Experience working in a retail environment is preferred.
Able to stand for two hours at a time over a period spanning up to eight hours.
Able to bend, stretch, and reach.
Must be able to work evenings and weekends.
Be able to lift 40 pounds and move large boxes, furniture, and other heavy items.

Responsibilities

Acts as store manager during the absence of the store manager and assistant store manager.
Responsible for opening and closing store, and ensuring security of premises.
Supervises assigned store personnel.
Maintains and promotes good customer relations.
Responsible for handling the sales revenue (including night deposits).
Ensures store is clean, organized, and aisles are not blocked.
Ensures the assigned production goals, set expectations and standards are met or exceeded for the day.
Arranges displays.
Straightens shelves and hangs items as necessary.
Provides courteous, accurate, and timely customer service while assisting customers.
Uses cash register to check-out customers.
Greets and assists donors with unloading donations and donation receipts on a limited basis.
Accomplishes assigned cleaning routine.
Keeps shelves stocked with merchandise, keeps displays neat and orderly, restocks clothing racks, and hangs clothes as necessary.
Inspects donated items for overall quality and determines disposition of items based on store manager's direction.
Places items in appropriate locations for pricing and/or distribution.
Prepares clothing racks and household items for the store according to the store quality and pricing standards.
Uses pricing machine, adhesive price tags and tagging gun to price items in accordance with store standards and Store Manager direction.
Assists in the training of workers and consumers in cooperation with the Workforce Development Department staff.
Works one-on-one with trainees on interpersonal skills, production, work quality, and other skills chosen by the trainees to help them obtain and maintain community employment.
Ensures documentation and compliance with CARF Standards.
Maintain applicable safety standards, rules, and regulations in areas of responsibility.
Have S.M.A.R.T objectives to drive performance and improve Goodwill's value to the community.
Work with integrity and provide exemplary customer services to internal and external stakeholders.
Have key metrics that drive performance taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill.
Utilize the resources of the organization in an efficient and effective manner.
Commitment to innovation, continuous learning, and leading change in creating community value.
Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve.
Represent the organization to the public with a courteous, helpful and business-like attitude.
Promotes and demonstrates cooperation and teamwork
Adjusts work hours to include early and late meetings, work schedules, and contacts at various locations.
Carries out additional duties as assigned by the Workforce Manager or designee.