Retail Supervisor

Grand Hotel•Mackinac Island, MI

64d•Onsite

About The Position

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! This job posting is only for applicants who do not require visa sponsorship. If you do need visa sponsorship, please apply to the H2B job postings. This is a seasonal role on Mackinac Island, beginning in early April and continuing through October. Housing and meals in our onsite cafeteria available at $19.50/day. Are you a passionate, customer-focused individual with a knack for managing a vibrant gift shop environment? Look no further! We're thrilled to invite you to join our team as a Gift Shop Supervisor. As a key player in our guest experience team, you'll make lasting memories while enjoying an exciting work atmosphere. Ready to make our guests' stay unforgettable? Join us and be a part of the exceptional team that defines hospitality excellence. Your journey to a rewarding career starts here!

Requirements

Proven experience in retail, preferably in a supervisory role.
Strong communication skills and ability to lead a team.
Customer-focused attitude with a keen eye for detail.
Excellent organizational and time-management abilities.
Proficient in using point-of-sale systems and basic computer skills.
Flexibility to work weekends, evenings, and holidays as needed.
High school diploma or equivalent
Passion for creating a warm and welcoming shopping environment.

Nice To Haves

Further education is a plus.

Responsibilities

Lead and inspire the gift shop team to deliver exceptional customer service.
Curate and maintain an appealing and well-organized product display.
Manage inventory, reordering, and pricing to ensure optimal stock levels.
Implement effective visual merchandising strategies to maximize sales.
Collaborate with management to plan promotions, events, and marketing strategies.
Handle guest inquiries, complaints, and ensure prompt issue resolution.
Maintain cleanliness, orderliness, and compliance with safety standards.
Foster a positive and dynamic atmosphere to encourage team growth.