Retail Supervisor

Evergreen Goodwill•Tukwila, WA

17h•Onsite

About The Position

The Retail Supervisor assists the management team in the daily operations of the store. This role supervises and leads retail associates within the store location, working a rotational assignment supervising various retail categories. The supervisor ensures excellent customer service is provided to customers.

Requirements

2 years’ experience with retail with Point of Sale (POS) systems.
2 years’ customer service/retail experience.
Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
Ability to learn new technology and software as related to the job.
Ability to lift and carry 30-40 pounds.
Developed fine motor control (grasp, handle, manipulate objects with fingers).
Standing for long periods.
Frequent bending, kneeling, reaching, stooping, squatting, pushing.
Climbing ladders.
Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).
Ability to operate computer systems.
Able to communicate with others effectively both verbally and written, including those who have limited English skills.
Maintain reliable attendance.
Organizing, sorting, categorizing, counting, adding, subtracting.
Problem solving.
Verbal and written communication skills.
Time management.
Prioritization.

Nice To Haves

1 year supervisor experience preferred.

Responsibilities

Assign, guide, coach and train employees while performing the work of a Sales Associates as needed.
Complete retail operational requirements by scheduling and assigning one or more employees.
Set expectations, instruct, coach and identify training needs.
Maintain orderly operations of the store in the absence of the Manager and Assistant.
Resolve workplace problems by addressing issues that impact employee performance and productivity.
Ensures excellent customer service is provided to customers and donors.
Prepare reports by collecting, documenting and summarizing information.
Complete projects by planning, organizing and monitoring assignments.
Promote productivity by following up with employees on work results.
Provide excellent internal/external customer service.
Maintain a clean work environment.
Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
Contributes to team effort by accomplishing related results as needed.
Perform other duties as assigned.
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws.
Interviewing, hiring, and training employees.
Planning, assigning and directing work.
Monitoring performance.
Rewarding and disciplining employees.
Addressing complaints and resolving problems.
Partner with People Relations as needed and appropriate.

Benefits

A health plan that includes medical, dental, vision and prescription coverage.
100% Employer-paid life, accidental death and dismemberment (AD&AD), and long term disability insurance (for salaried employee).
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
Flexible Spending Accounts (FSA) Plan.
Roth and 403(b) Retirement Savings Plan program.
Paid vacation, (9) holiday and sick time.
Limited paid time off for Jury Duty and Bereavement Leave.
Employee discounts.
Employee referral bonus.
Employee Assistance Program (EAP).
Mentorship Program.
Career Advancement Opportunities.
Paid Job Training.