Retail Supervisor (Full-Time)

Frost Science•Miami, FL

2d•Onsite

About The Position

The Phillip and Patricia Frost Museum of Science is seeking a Full-time Retail Supervisor to support the Retail team. The Retail Supervisor is responsible for the day-to-day operations of the Science Store, including retail inventory management, while leading daily operations to ensure sales goals are met. This team member plays a key role in creating a positive first impression of Frost Science and is an integral part of the museums 365-day operation. The position requires a friendly and professional demeanor when greeting guests, providing customer service, promoting retail and promotional items, performing transactions in the point-of-sale system (Heartland Retail), and completing daily operational tasks. The Retail Supervisor is expected to model and promote outstanding customer service at all times.

Requirements

High School diploma (minimum requirement); higher level of education preferred
Customer service experience in a high-volume environment
1 year of retail supervisory experience.
Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests
Must embrace the multicultural differences of our staff and guests
Must be able to multitask and handle stressful situations in a fast-paced environment
Fluency in multiple languages is desirable
Must have strong oral and written communication skills
Must be a team player who can work under minimal supervision
Must show flexibility when asked to perform other tasks as needed

Responsibilities

Supervise and manage retail staff, among which includes all retail locations.
Make sure items received accurately and pricing is correct.
Ensure products are clean and ready to be displayed.
Work on store displays and ensure product is placed on floor in a timely manner.
Recruit, Coach, counsel, discipline and train employees.
Evaluate self-on-the-job performance, as well as other staff.
Maintain inventory and ensure items remain in stock through effective replenishment and organization; support inventory processing and lead assigned inventory areas as needed.
Process incoming merchandise and assist with product replenishment and reordering as needed.
Ensure promotions are accurate and in tune with companys standards.
Utilize computers to process sales transactions, record sales figures, analyze KPIs, and create action plans to drive sales.
Maintain health and safety measures and stores cleanliness.
Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
Handle customer complaints, issues and questions.
Promote productivity within the workplace and provide guidance to team in team projects.
Assist guests with a variety of transactions, questions, and concerns through a seamless and friendly experience.
Represent the museum with the upmost integrity, exemplifying values of the organization and sharing our mission daily.