Retail Supervisor

ASM Global•New York, NY

20h•$25•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! One World Observatory | Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing). THE ROLE The Retail Supervisor will be responsible for overseeing daily operations of the gallery gift shop at One World Observatory. Working in tandem with the Retail Manager, this role supports the management of the team of retail associates to ensure that team members deliver outstanding guest service while simultaneously maintaining the shop space; they will also guide team members while also engaging with guests to provide seamless, memorable experiences that serve to create lasting moments.

Requirements

1 – 2 years’ experience in a like/similar role
Associate’s degree or equivalent skill-based training
Prior experience working in a guest facing service role within the hospitality and/or attraction space
Strong attention to detail with exceptional organizational and time management skills
Proficiency in reading, writing, and speaking English to communicate with guests and management
Excellent guest service skills with a professional, welcoming demeanor
Effective listening and ability to take direction from management
Ability to prioritize tasks effectively in a fast-paced, team-oriented environment
Ability to work flexible schedules including mornings, evenings, weekends, and holidays
Reliable attendance and punctuality
Physical ability to transport up to 50 lbs., stand for long periods, bend, and squat

Responsibilities

Supervise and direct retail team members while maintaining active engagement with guests
Maintain and control inventory to ensure stock levels support sales goals
Develop, communicate, and enforce service and performance standards for team members
Manage monthly inventory counts
Provide knowledgeable, enthusiastic service to guests regarding products and general New York City attractions
Maintain a clean, organized workspace for efficient team members and guest experience including opening and closing procedures to ensure the retail space is tidy, secure, and ready for operations
Monitor the condition of retail equipment, furnishings, and point-of-sale systems, reporting damage to the Retail Manager
Support guest navigation through the retail space and the overall One World Observatory experience
Model personal hygiene practices and a professional appearance in line with company standards
Lead, coach, and motivate retail associates to achieve sales and guest service goals
Conduct on-the-job training in product knowledge, POS operation, and guest engagement
Ensure the sales floor is appropriately stocked, neatly organized, and visually appealing – on brand with company standards
Oversee inventory control: receiving, tagging, restocking, and performing cycle counts to prevent shrinkage
Ensure adherence to all company policies, including safety, loss prevention, and cleanliness
Model exceptional guest service, ensuring that all associates greet, engage, and assist guests proactively
Ensure compliance with Legends Global’s HR Policy & Procedure Manual