Retail Supervisor - Full Time (Rosemont)

PUMA•Rosemont, MD

15h•Onsite

About The Position

PUMA is seeking a Retail Supervisor to provide consistently high standards of customer experience, achieve or exceed sales, KPIs, and profitability goals, and assist with the recruitment, training, development, and succession of employees. This role involves managing payroll, scheduling, merchandise, inventory, and ensuring compliance with policies and procedures. The company, PUMA, supports over 21,000 employees across 120+ countries and is headquartered in Herzogenaurach, Germany. PUMA is an Equal Employment Opportunity (EEO) employer, committed to prohibiting discrimination and harassment based on various protected characteristics.

Requirements

1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
Proven ability to exceed sales goals
Demonstrated ability to reason through complex issues
Ability to present information to large groups
Strong team player
Excellent communication skills
Ability to learn quickly
Computer skills, basic know-how about MS Office programs, and retail software

Responsibilities

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service
Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees
Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts
Responsible for handling and processing incoming and outgoing merchandise
Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
Responsible for maintaining a safe, healthy and compliant working and shopping environment
Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position