Retail Supervisor

Eagle Mountain CasinoPorterville, CA
40d$23 - $26Onsite

About The Position

The Retail Supervisor is responsible for overseeing all of the day-to-day activates within the Gift Shop during an assigned shift.

Requirements

  • High School diploma or equivalent preferred.
  • Previous cash handling experience preferred.
  • Excellent guest service and interpersonal skills a must.
  • Flexibility working in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Strong math skills a must.
  • Willing to train and attend trainings.
  • Familiarity with computers preferred.
  • Must be able to obtain and retain a gaming license through the Tule River Tribe Gaming Commission.

Responsibilities

  • Ensures policies and procedures are applied consistently, equitably and in accordance with all applicable laws and regulations.
  • Assist Retail Manager in training, supervising staff, discipline, and evaluation of staff.
  • Train Retail personnel with assistance from the Retail Manager in the proper execution of job functions.
  • To monitor and assist the Retail Manager in meeting monthly sales goals.
  • Ensures that a maximum level of service, satisfaction and respect in the Gift Shop is maintained.
  • Assist the Retail Manager in developing work schedules and assignments.
  • Timely communication with all other departments.
  • Work with the Retail Team and the Retail Manager to help maintain merchandising and presentation of the Gift Shop.
  • Maintain and ensure an accurate inventory tracking and account for variances.
  • To ensure that all orders and payments are being made in a timely manner.
  • Ensures that all Cashiers are educated on our products and services.
  • Review sales reports daily and maintain accurate inventory, ensuring items are in stock.
  • Effectively resolves guest issues and complaints.
  • Assist in conducting staff meetings.
  • Ability to assume Retail Cashier duties when necessary.
  • Monitors breaks and lunches for all Retail personnel.
  • Must attend and be certified in all applicable trainings required.
  • All other duties as assigned by Management.
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